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1.What is China Southern Airlines vacation product?

Vacation product is a kind of tour consumption product with holiday and leisure as major purpose and content. China Southern Airlines vacation products are series package products focusing on ticket or tour bus+hotel and other auxiliary products. 

2.2. What types of products are included in China Southern Airlines vacation products?
Domestic vacation product (including characteristic vacation product within Guangdong Province), vacation products in Hong Kong and Macao as well as overseas vacation product.
3.3. What are the differences between China Southern Airlines vacation products and itineraries sold in travel agencies and what about the price differences?
The itineraries sold in travel agencies are tourism products focusing on group package tour and half package tour. The group is mainly made up of more than 10 tourists. Tourists in the group commission a travel agency to handle all related services in the form of prepaying traveling expenses at one time. The commissioned travel agency provides all the tour arrangements and services, fixes the itinerary in advance and offers the tour guide all the way. Generally the travel agency gives more favorable price with behaviors of guiding shopping and adding attractions. China Southern Airlines vacation products mainly focus on the DIY tour of vacation and relaxation, providing clients with great freedom. You can choose freely the scenic spots, hotel and departure date according to your time, interest and economic conditions. Except for special circumstances, the tour guide is not provided during the whole journey. Generally the price is higher than that of package tour given by travel agencies, but more preferential than that of individual travelers on their own.
4.What’s the difference between ticket+hotel holiday product and separate booking of ticket and hotel?

Compared with separate booking, ticket+hotel vacation product provides you with more preferential package price and better service. 

5.5. Why does the vacation product need to be booked in advance?
As we want to strive for more preferential ticket and hotel for you, we have to prepay related suppliers. Thus you are required to book it in advance. We highly appreciate your understanding and are sorry for any inconvenience.
6.In general, how early should I book vacation products?

Different products have different rules. In general, you should book 2-3 days earlier for short-distance vacation product, 4-7 days earlier for mid-distance products and 6-8 days earlier for oversea vacation products. And the products vary in how many days in advance to book. For details, please see the early-day instructions on website. 

7.7. Can I get a reserved seat since I am not certain about my journey?
As the products are sold openly online, we cannot reserve the seat for you. And it requires payment within 24 hours after the order confirmation (except emergencies). Due to the limited quantity, we suggest that you book it as soon as possible after confirming your journey.
8.I have submitted booking form on the website. Why does your customer service staff tell I cannot make the travel because there is no quota?

Sorry for that. You simply made initial booking online. And the booking is successful only after China Southern Airlines staff confirms ticket or hotel in your travel. 

9.How can I change the submitted booking form?

It is impossible to change the submitted booking form. Please call China Southern Airlines portal service number 40066-95539 to cancel the booking and book again. 

10.10. Why does the price after reservation differ from that published online?
The price (RMB ×× Yuan/ per pax) of vacation product published on China Southern Airlines website is in accordance with the lowest starting prices of all items during a specific period, and different hotels allocated with different tickets as well as dates may have different prices. Seasonal tourism of destination cities and ticket price fluctuations may affect the final price of the product you choose. Generally if you choose to go out at weekends, the price is higher than usual. The price of which we have informed you shall prevail.
11.How large group is the China Southern Airlines vacation product suitable for? If it is a large group, will there be discount?

China Southern Airlines vacation product is suitable for individual or group. If a group travels (with more than 10 people in it), please note it when booking. We will try to get more preferential group ticket and hotel price from relevant suppliers to save your expenses.

12.What is single-room price difference?

In the vacation product with hotel provided by China Southern Airlines, the standard room for two people will be offered. And the price for such product often is for one person occupying one of the two beds. If you travel alone, you need to pay a single-room price difference, or the expense of the other bed. 

13.13. Are there any restrictions to the available quantity of a single vacation product?
Most of vacation products have restrictions to the quantity and we will close online products as soon as they are sold out.
14.14. Will China Southern Airlines provide vacation products with special offer according to different seasons?
China Southern Airlines will provide more preferential products according to the favorable policies of different tourist seasons, tickets, scenic spots and hotels. Please pay attention to advertisement page on China Southern Airlines homepage or recommended products on vacation products page.
15.15. Can I travel to Hong Kong, Macao and others places without the entry permit? Can the travel agency handle the entry permit for me?
No. The precondition for traveling in Hong Kong and Macao is that you must have entry permit in hand. Travel agency cannot handle it for the individuals and tourists are required to handle it in location of their registered permanent residence. With the entry permit, you still need to input the endorsement before you are allowed to enter Hong Kong and Macao. At present, Hong Kong and Macao entry permit not issued in Guangzhou cannot handle the endorsement through the travel agency and other endorsement institutions in Guangzhou.
16.16. How to issue the invoice?
Different vacation products have different ways to issue the invoice. The specific reference shall prevail.
17.Do I have to pay courier expense if I need the invoice?

If you choose the registered mail, you don’t have to pay the courier expenses. If you choose the express delivery, you need to pay the courier expenses. 

18.Can I change the flight in the vacation product?

The flight information depends on that when the ticket is issued. After ticket issuance, if you want to change or refund the ticket on a voluntary basis, please follow terms and conditions of ticket use. 

19.What should I do if the flight is delayed or canceled because of weather?

Please call China Southern Airlines portal service number 40066-95539 on a timely basis. China Southern Airlines will help you contact your hotel to reduce the losses as much as possible. Please wait patiently in the airport while asking the airport to issue certificate of delay. We will make best efforts to make relevant arrangements for you.

20.Is vacation product booking cheaper than separate booking of hotel and ticket? Is it possible to quote the price of hotel and ticket separately?

Prices of our vacation products will never stay higher than the total prices of your separately-booked China Southern Airlines ticket and hotel, and other relevant service items in the same period. Vacation products cannot be quoted separately because they are sold in package after integrating the tour resources. 

21.21. What certificates should I resort to when checking in the hotel after booking the vacation product?
Please check in the hotel with valid ID card.