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Award tickets for China Southern Airlines and some airline partners may be redeemed at the portals of CSAir (except for code-sharing flights between CSAir and other airlines).
PS: CSAir’s airline partners are: Aerolíneas Argentinas (AR), Alitalia (AZ), China Airlines (CI), Delta Air Lines (DL), China Xiamen Airlines (MF), Aeroflot-Russian Airlines (SU), Vietnam Airlines (VN), Air France (AF), Korean Air (KE), Air Holland (KL), and Middle East Airlines (ME).
In addition,you could redeem non-air awards at Sky Pearl Club website.
Sky Pearl Club will keep introducing other awards for mileage redemption, play stay tuned.
There will be no redemption threshold for Sky Pearl Membership, all members shall be entitled for redemption as soon as standards are reached (unless otherwise specified for certain redemption products) .
1. Call the sales service hotline of China Southern Airlines (Mainland 95539, International +86-20-86682000), our customer service representatives will reserve the award flight and deduct the miles according to your redemption requirement, and you will obtain the transaction No. and seat No.. The ticket will be issued at the designated ticketing counters upon the transaction No., seat No. and ID card or passport.
2. You can also directly log in the "Sky Pearl Club" on CZ official website.
For details, please refer to "Redeem Miles" bar on skypearl.csair.com.
1. If the awards are for yourself as a club member, you should provide:
Originals and copies of your Sky Pearl Card and your identity card (with your personal signatures on the copies).
2. If the awards are to be transferred to others, the following are required:
Originals and copies of your Sky Pearl Card and your identity card (with your personal signatures on the copies), originals and copies of the passenger’s identity card;
3. If you entrust someone else to collect the tickets for you, besides the certificates above, you need also provide originals and copies of the one who collects the tickets for you.Change:
Within the ticket validities, members can change the ticket for several times. The fee will be charged as bellow:
|
|
On or more than 24 hours before departure |
Less than 24 hours before departure |
|
Domestic Ticket |
50 RMB or equal currency per ticket per change |
100 RMB or equal currency per ticket per change |
|
International and Hong Kong/Tai Wan Area Ticket |
100 RMB or equal currency per ticket per change |
200 RMB or equal currency per ticket per change |
Tickets issued on and after 15th September 2015 would be applicable to the new rule above. In addition, it is for free for those involuntary situations.
> Lower award classes would be also allowed to change to if the new flight does not have the same class for the change, while the mileage difference cannot be refund.
> What follows is the situation that the change cannot be implemented: 1.The award ticket without tax payment. 2. Non-issued award tickets.
Refund: If a member asks for a refund, he/she should make the request within thirteen months from the date of travel (or from the date of issuance if the first segment of the ticket is unused), or CSAir has the right to refuse (This provision began to take effect from October 26, 2014). For a voluntary refund of a totally unused ticket, 50% percent of the mileage will be refunded; for an involuntary refund of a totally unused ticket, all the mileage as well as taxes and surcharges will be refunded. For a voluntary refund of a partly used ticket, no mileage will be refunded; for an involuntary refund of a partly used ticket, only the mileage as well as taxes and surcharges for the unused segment will be refunded.1. For redemption of award upgrades of China Southern Airlines flights (ticket reservation) with mileage redemption, your tickets must be of the following classes:
Flights in mainland China: F/P/J/C/D/I/W/S/Y/B/M
Regional and international flights: F/P/J/C/D/I/W/S/Y/B/M/H
2. For redemption of award upgrades of China Southern Airlines flights (airport) with mileage redemption, your tickets must be of the following classes:
Flights in mainland China: F/P/J/C/D/I/W/S/Y/B/M/H/K/U/L/Q/E/V
Regional and international flights: F/P/J/C/D/I/W/S/Y/B/M/H/K/U/L/Q/E/V/T/N
3. code-sharing flights are not applicable.
Please go to China Southern Airlines Sky Pearl’s website at skypearl.csair.comand refer to Mileage Redemption > Award Upgrade for details.
You may redeem the upgrade with your mileage. However, continuous award upgrades with mileage redemption is not allowed, namely, you cannot upgrade from economy class to business class and then to first class with mileage redemption in succession.
You may go to China Southern Airlines Sky Pearl’s website and check the period of validity for your mileage at "Members > My Mileage Management”.
If you mileage is not used within the period of validity, you may register to participate in the “China Southern Airlines Mileage Extension Program” before the expiry to extend the period of validity: http://skypearl.csair.com/cn/newsletter/2012/1019_1.html
