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1.How many levels in the membership of Sky Pearl Club?
The Sky Pearl Club has three membership tiers: Sky Pearl Gold Card, Silver Card and Base Card.
2.Which benefits can be enjoyed by Sky Pearl Club Gold and Silver Card members?

When travelling on China Southern Airlines flights, with the Sky Pearl Club Gold Card and Silver Card membership, you are eligible to the benefits listed below: assurance of reservation of economic Y-class when tickets are sold out, priority standby, premium check-in at elite counter, extra free baggage allowance, VIP lounge access and priority boarding.

When travelling on international flights with CSAir’s airline partners, Sky Pearl Gold Card and Sky Pearl Silver Card members are entitled to: Elite Benefits such as Priority Seating, Priority Reservation Wait List, Priority Check-in, and Priority Boarding. Sky Pearl Gold Card members can also enjoy: Elite Plus Benefits such as Economy Class Y Reservation Guarantee, Lounge Access with An Extra Guest, Priority Baggage Handling.

Besides, when travelling on flights provided by China Southern Airlines or Airline Partners, Sky Pearl Club Gold Card and Silver Card members can enjoy an extra 30% and 15% elite award miles. For more information, please refer to Sky Pearl Club website at skypearl.csair.com > About Sky Pearl Club > Elite Benefits.

3.What is Elite Qualifying Miles (EQM)?
"Elite Qualifying miles", which is one of the indicators used to evaluate the Elite Qualification of China Southern Airlines, is defined as the base flight miles earned on eligible China Southern Airlines or Partners Airlines' flights in effective classes, excluding consumption miles of non-airline partners, promotional miles and elite bonus miles.
For the calculation of EQM, please refer to Sky Pearl Club website at skypearl.csair.com > Earn Miles > Airlines.
4.What is Elite Qualifying Segments (EQS)?

Qualifying Segments are the basic flight segments accrued by Sky Pearl members when they fly on valid flights and classes of China Southern Airlines and airline partners; otherwise, the segments are not included into Qualifying Segments. Qualifying Segments are used to obtain Sky Pearl Elite Qualification. For the calculation of Qualifying Segments, please log on to the website of Sky Pearl Club http://skypearl.csair.com, and click the [Toolbar]-[Manual] in the lower right corner of the homepage to view the “Accrual" section - the Air Travel Form. For any help, please call the 24-hour customer service hotline (95539 in China, or + 86-4008695539 outside China).


5.How could I upgrade to Sky Pearl Club Gold or Silver Card member?
As long as your EQM can be upgraded to 80,000km or EQS reaches 40 during one qualification year (12-month duration from January 1 to December 31), you can upgrade to Sky Pearl Club Gold Card member; as long as your EQM can be upgraded to 40,000km or EQS reaches 20 during one qualification year (12-month duration from January 1 to December 31), you can upgrade to Sky Pearl Club Silver Card member.
For the calculation of EQM and EQS, please refer to Sky Pearl Club website at skypearl.csair.com > Earn Miles > Airlines.
6.Where can I see my upgrade information?
Log in and get access to your personal miles account with membership card No. and password or call the service hotline for sales of China Southern Airlines (Mainland: 95539 and International: +86-20-86682000) to inquire your upgrade information.
If you want to enjoy Elite Benefits, please present your Elite Membership Card of Sky Pearl Club.