Holidays by BA
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Arrivals and departures
Partners and alliances
The BA experience
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How it works
Using your Avios
Log in to your account at the top of the page
Travelling for business
Where relevant you will see special offers and other local information appropriate to the country that you select as your home country.
You may be eligible for a refund of Air Passenger Duty (APD), a UK government tax, if your party includes a 12-15 year old departing the UK in economy. Learn more
On this page you can:
How do I claim missing Avios or Tier Points on flights or other purchases?
When do my Avios expire? How can I stop them expiring?
How do I reset my login details?
How do I review and update my personal information?
How much baggage can I check in?
How much hand baggage can I carry on?
What can I put in my hand baggage?
How do I arrange to carry extra or overweight baggage?
How can I choose my seats for a flight?
How can I correct a mistake with one of the names in my booking?
How do I change the date or time of my flights?
How do I cancel a booking?
Do I need a visa for my journey?
Does my passport need to be valid for a certain length of time after my trip?
When should I check in? What ways can I check in?
How can I find out about the safety of my destination?
You can also get in touch with us on Twitter @British_Airways.
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