Disability and mobility assistance

Find out more about our services for anyone with additional requirements, which have been designed to make you feel safe and confident as you travel. Discover what assistance is available and how to request the help you need.

What assistance is available?

Find out what types of assistance we can provide.

Discover the help available

How to request assistance

How to arrange the help you need and plan for your upcoming trip.

Request the help you need

Travelling with an assistance dog

Find out what the assistance dog requirements are and how to book.

Travelling with your assistance dog

Help using ba.com

How to change your settings to make the site more accessible.

Help using ba.com

SignLive Video Relay Service

How to contact us if you use British Sign Language.

Contact us with British Sign Language

Visual guide

Use our visual guide to help you prepare for your journey.

Get ready with our Visual Guide

Accessible holidays

We can help arrange accessibility requirements for your hotel, car hire, transfers or experience. We seek to accommodate both visible and non-visible disabilities, as well as mobility needs and neurodiversity.

Before you book, please submit our Accessible Holiday request form or contact our dedicated accessibility team.

Canada’s Accessible Transportation Planning and Reporting Regulations

Find out how we’re working to identify and remove barriers for customers travelling who require additional assistance in line with Canada’s new accessibility regulations.

This information is available in English and French.

Find out more