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Flight Ready Programme – Autism
Flying can be exciting, but it can also feel overwhelming, especially for those with non-visible disabilities or neurodivergent conditions. That’s why we’ve partnered with Heathrow Airport to create the Flight Ready Programme – Autism, a free, one-day event to help those with Autism and their families travel with confidence.
What to expect
The day is held at London Heathrow Airport, where you’ll experience key stages of the airport journey that can feel challenging, such as check-in, security and boarding. You'll then take part in the onboard cabin experience, where our cabin crew will take you through what happens onboard our aircraft, such as the inflight service, a safety demonstration and disembarking processes.
At each point, you’ll have the chance to walk through the process, ask questions and learn about the support available.
An overview of the day
Mid-morning
The day will start at Heathrow Airport, Terminal 5 where you'll meet the team who'll be leading the event.
Late morning
We start our walk through the terminal where you'll see check-in and security before we break for lunch.
Early afternoon
After lunch, we'll head through the depatures area and to the gates where we'll explain what happens before and after you board.
Mid-afternoon
Cabin crew trainers will guide you through what happens on a flight. Followed by the arrivals process, passport control and baggage reclaim.
Who will be there
You’ll be supported throughout the day by British Airways colleagues from our Airport and Cabin Crew teams, as well as experts from our Global Learning Academy, Heathrow Airport, and our assistance partner, ABM. They’ll share their knowledge and answer any questions you may have.
Event details
General information
Location: London Heathrow Airport
Time: 10:00-16:30
Cost: Free
Parking: Complimentary on the day
Dates for 2026:
- 9 May (full)
- 8 August (full)
- 14 November (full)
Dates are subject to availability and some dates may be full. Please let us know your preferred dates when you register. For events that are full, or where dates are not released yet, we will contact you when spaces become available.
How to register
To request a place, please email HeathrowBAautism@heathrow.com with the following details for your party (up to two people):
- Full names
- Ages
- Contact name and phone number
- Confirmation that all members have a valid passport or UK driving licence
Spaces are limited, so registering your interest does not guarantee a place. Once we receive your details, we’ll contact you to confirm availability and request the information needed to issue an airport visitor pass.
Important information
- All attendees must have a valid photo ID (passport or UK driving licence).
- Participants must be aged 5 or over.
- For anyone under the age of 18, or participants who require assistance on the day, one parent, guardian, or carer can attend per registration.
- If you need to cancel after your place is confirmed, please let us know at least 14 days in advance so we can offer the space to another family.