Before you fly

Everything you need to know to get your journey with us off to a smooth start.

Your documents

Check what you need for your trip and make sure everything is in place before you travel.

Arrange your travel insurance

Give yourself peace of mind with cover from our official travel insurance partner, Europ Assistance, available in selected regions. 

Get travel insurance

Passports, visas and entry requirements

Make sure you have the right documents to complete your journey without a hitch.

Check entry requirements

Additional assistance

Learn about the kinds of assistance we provide and get the help you need for a safe and comfortable journey.

Disability and mobility assistance

Find out how to request assistance for your needs and how to travel with a service dog.

Disability and mobility assistance

Travel assistance

Advice and support for young travellers, people with medical conditions, pets and more.

Travel assistance

Check your baggage requirements

Avoid problems at check-in by making sure your baggage is in order before you get to the airport.

Baggage allowance

Check your baggage allowance, find out how to transport special items such as sports equipment and pre-book any extra baggage that you need for your trip.

Check your baggage allowance

Doorstep bag check-in

Airportr collect your baggage from your home so you can travel to the airport luggage-free. Available for flights from London Heathrow, London Gatwick, Geneva, Zurich and Vienna.

Book Airportr

Plan your flight

Get the best in-flight experience by planning in advance.

Choose your seat

Make sure you get the seats you want when you fly with us.

Choose seating

Choose your food

See the food options in our cabins, how to order in advance and how to report special dietary requirements.

Our food options

High Life Shop

Shop from our wide selection of duty and tax free products and get it all delivered to your seat. Plus, earn or spend Avios on everything you buy.

Pre-purchase now

Flight check in

Find out about the options for checking in to your flight.

Checking in

Upgrade your flight

Ready to take your flight to the next level? Discover how to upgrade your cabin type before you fly. Find out more about our travel classes.

Upgrade with Avios

Find out how to use your Avios to upgrade your cabin.

Upgrade using Avios

Pay to upgrade online

Find out if you can upgrade an existing booking online, and how much it'll cost.

Check upgrade options

Upgrade your airport experience

Explore options to make the start of your holiday more relaxed. Find more upgrade opportunities at London Heathrow and London Gatwick.

Relax in the lounge

Enjoy access to airport lounges across the globe with Lounge Pass, no matter which airline you're flying with or cabin you're travelling in.

Book a Lounge Pass

Your personal concierge

Our partner, DiamondAir International, offers a meet and assist concierge service that guides you through the airports we fly to around the world.

Meet and assist service

Getting to the airport

Get your journey off to a smooth start by planning your travel to the airport. Find out more about the airports we fly from.

Airport parking

We've partnered with ParkVia to make it easier for you to reserve space and park at UK and international airports.

Book airport parking

Heathrow Express

The Heathrow Express is the fastest way to travel between central London and Heathrow Airport.

Book Heathrow Express

National Express

Book travel from across the UK on regular coach services throughout the week to UK airports.

Book National Express

At the airport

When it's time to jet off, make sure you know what to expect.

Checking in and boarding

Find out the best way to check in at the airport and how we'll board you.

Checking in and boarding

Check your flight status

Search for live information about British Airways departures and arrivals.

Check status