Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.
The majority of our calls are managed by British contact centres.
If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our Complaints and Claims page.
Monday - Saturday: 08:00-18:00
Monday - Saturday: 06:00-20:00
BSL Video Relay Service with SignLive Monday – Saturday: 0900-1700
Download the SignLive app or visit
You can also contact our Accessibility Team by email by following the link below. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. Please include your flight details or booking reference if you have an existing booking.