Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Please choose a country/region from the drop-down menu below to find the relevant contact details.
You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.
Monday - Saturday: 08:00-18:00
Monday - Saturday: 06:00-20:00
BSL Video Relay Service with SignLive Monday – Saturday: 0900-1700
Download the SignLive app or visit
You can also contact our Accessibility Team by email by following the link below. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. Please include your flight details or booking reference if you have an existing booking.
If you need to change or cancel an existing booking because a family member has passed away or been diagnosed with a terminal illness, then please contact us on our dedicated line and we will do what we can to help at this difficult time.
Monday - Friday: 09:00-17:00