We think you're visiting our site from

If you're not, please select the country you're currently in

 I'm in Close this banner
Search Help & Support oneworld Assistance Home Home About BA BA Better World The BA experience Travel classes What's new Business travel Partners and alliances Join the Club About the Club About tier points About Avios Collecting Avios Spending Avios Personal Avios credit cards Business Avios credit cards Explore our destinations Flights to New York Flights to Los Angeles Flights to Paris Flights to San Francisco Routes and timetables Before you fly Baggage essentials Airport information British Airways Holidays Holiday Finder City breaks All Inclusive holidays Multi-centre holidays Other holiday types New York holidays Caribbean holidays Tenerife holidays Special offers Find our cheapest flights Last-minute deals London airport hotels Airport parking Travel insurance Meet and assist Book a flight Book a flight with Avios Flight + Hotel Flight + Car Find a hotel Hire a car Book an experience Multi-centre holidays Find my booking Online check-in
Find my booking Online check-in Flight status Flight information Log in to your account Join the Club My account Log in to On Business Online check-in
Flight status Flight information

Please visit our Help Centre for more support if you have a question about your booking or flight.

 Help Centre Help Centre Delays, cancellations and refunds Lost baggage Vouchers Contacts and FAQs Flight status Disability and mobility assistance Medical conditions and pregnancy Travel assistance Checking in and boarding Latest travel news Manage my booking Flight status
Disability and mobility assistance Disability and mobility assistance

Convo video relay service

British Airways has partnered with Convo to develop new ways for customers who use British Sign Language (BSL) to contact our team.

What is Convo?

If you use British Sign Language (BSL), you can now contact us using a Video Relay Service provided by Convo.

Convo is a free service that will connect you to a qualified online BSL interpreter. The interpreter will relay the conversation between you and a member of the British Airways Accessibility Team.

You can also use Convo for face-to-face conversations with staff while travelling through Heathrow Airport.

How to use Convo

To use this service, download the Convo app on your mobile device or visit the Convo website.

If your call is about an existing booking, please have your booking information ready.

Our Accessibility team is available 08:00 - 20:00 (GMT) Monday – Sunday.

If we're unable to take your call, the Convo Interpreter can leave a voicemail for our team, and we'll call you back using Convo, as soon as possible.

More information on how best to get in touch can be found on our contact us page.