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Children and young adults travelling alone

If your young person is about to embark on an adventure without you, here’s everything you need to know to help make sure it goes smoothly. 

Minimum age to travel alone

We allow young persons aged 14 or older to travel alone with us on our flights. They are known as Young Persons Travelling Alone.

Children under 14 years old cannot travel alone with us. They must be accompanied by someone aged 16 or over on the same or a linked booking to travel with us. 

We’re unable to accept parental responsibility for a young person travelling alone. Young travellers of 14 and 15 years old need to be able to make their own way through departure and arrival airports and travel on their flight(s) without a chaperone. 

Our partner airlines may have other regulations, age limits and charges, so please check their policies directly.

Some countries have additional entry requirements for young people under 18 years old travelling alone, with one parent, or with an adult who is not their parent or legal guardian. 

Before travelling, please check the entry requirements for your destination and ensure you have any required documentation. Requirements can vary by country and may change at short notice. 

Check the requirements for your destination Check the requirements for your destination

Booking and preparing to travel

Any booking for a young person aged 14 or 15 to travel alone must be made and paid for by a parent or legal guardian.

This cannot be done online. Instead, please contact us to book or make changes to their ticket.

Before arriving at the airport, please ensure you’ve completed and packed the following: 

These three documents must always remain in the young person’s possession while travelling. 

Your young person should also carry with them at all times:

  • Any required medication and/or health certificates.
  • Payment method for any expenses, which works abroad.
  • A mobile phone to communicate with their parent or guardian, and the person they are meeting at their destination. Phones and devices should be fully charged, with sufficient credit and international roaming activated for foreign travel.

It can help to look at the airport terminal maps with your young person before arriving at the airport so they’re familiar with their journey. 

 

At the airport

Arrive at least two hours before the scheduled departure time of your young traveller’s flight. Young persons aged 14 or 15 years old travelling alone cannot check in online. Please go with your young person to the check-in kiosk and speak to one of our agents.  

You can accompany your young person up to the security gate. Anyone not flying with us is unable to go past this point, because we cannot offer gate passes at any of our airports. Airport colleagues will be able to tell you the latest time your young person can stay with you before they need to go through security and onto their departure gate. 

Some airports do offer paid assistance to help customers to their boarding gate. Please visit the airport’s website for more information. 

Regularly check departure boards for gate and time information, and ensure that your young person knows how to find their way to their correct departure gate for boarding. 

We recommended that you wait until their flight takes off before leaving the terminal and inform the adult collecting them at their destination that they're on their way. 

Disruption

In the unfortunate event of a long flight delay or cancellation, our Consent Form details the process we follow in order to make contact with the adults listed to arrange collection of your young person. 

Should an overnight stay be required due to a missed connection or diversion, please be aware that many taxis and hotels won’t allow young travellers to use their services unless they are accompanied by an adult. 

Please remind your young person not to leave the airport unless:

  • they are accompanied by a uniformed team member of our ground staff or police officer; and 
  • they have contacted their parent or guardian.

Please tell your young person to speak to a team member if they have questions or need help.