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Frequently asked questions

Can I change or cancel my British Airways Holidays package online?

Last updated: 23 April, 2024

You can cancel your booking in its entirety through the Manage My Booking section of our website. The cancellation fee specific to your booking will be displayed as part of the process, so you can make an informed decision in choosing whether or not you want to cancel.

It’s not currently possible to make voluntary changes to package bookings on our website. You’ll need to contact us by telephone. For UK customers, details on notice periods and any cancellation and amendment charges that may apply can be viewed here. Cancellation and amendment penalties can increase as you get closer to your travel date, so we recommend you contact us as soon as you feel you may need to cancel or make changes.

If a flight booked as part of your British Airways Holidays package is cancelled, you’ll receive notification and can use Manage My Booking to change to an alternative flight or request a full refund of your entire package.

For more information about your legal rights and our obligations, see our Terms and Conditions and General Conditions of Carriage.

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