Please visit our Help Centre for more support if you have a question about your booking or flight.
Disability and mobility assistance
Find out more about our services for anyone with additional requirements, which have been designed to make you feel safe and confident as you travel. Discover what assistance is available and how to request the help you need.
Explore this section, or see all of our information on accessible travel in one place.
What assistance is available?
Find out what types of assistance we can provide.
How to request assistance
How to arrange the help you need and plan for your upcoming trip.
Travelling with an assistance dog
Find out what the assistance dog requirements are and how to book.
Help using ba.com
How to change your settings to make the site more accessible.
Convo Video Relay Service
How to contact us if you use British Sign Language.
Hearlo communication app
We’ve partnered with Hearlo to support customers with speech and hearing needs.
Visual guide
Use our visual guide to help you prepare for your journey.
Flight Ready Programme – Autism
Flying can be exciting, but it can also feel overwhelming, especially for those with non-visible disabilities or neurodivergent conditions.
That’s why we’ve partnered with Heathrow Airport to create the Flight Ready Programme – Autism, a free, one-day event to help those with Autism and their families travel with confidence.
Accessible holidays
We can help arrange accessibility requirements for your hotel, car hire, transfers or experience. We seek to accommodate both visible and non-visible disabilities, as well as mobility needs and neurodiversity.
Before you book, please submit our Accessible Holiday request form or contact our dedicated accessibility team.
Legislation
Find out how we’re working to identify and remove barriers for customers travelling who require additional assistance in line with Canada’s new accessibility regulations.
This information is available in English and French.
Within the EU, airport operators are responsible for assisting anyone with a disability during their time at the airport. This includes visible and non-visible disabilities, age or any other cause of disability. In order to offer the appropriate service, we need to provide the airport operator with advance information about your travel requirements so please contact us at least 48 hours before your flight departs.
We are governed by the US Rule for Nondiscrimination on the Basis of Disability for any flight to or from a US airport. You can view a full copy of this rule by:
- Asking a member of our staff at any of our airports serving the United States, or
- Contacting the Aviation Consumer Protection Division (US Department of Transportation) using the below details.
Aviation Consumer Protection Division
Address
Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington, DC 20590
United States
Contact details and opening hours
Phone: (202) 366-2220
TTY/Assistive device: (202) 366-0511
Monday to Friday, 08:30-17:00 (EST)
Website
Visit the Aviation Consumer Protection Division website and view PDFs
Air Travelers with Disabilities hotline
Toll-free hotline (only available within the US)
Contact details and opening hours
Phone: 1-800-778-4838
TTY: 1-800-455-9880
Monday to Friday, 09:00-17:00 (EST)
More information about the Air Travelers with Disabilities hotline
US Bill of Rights
The Bill of Rights describes the fundamental rights of air travelers with disabilities under the US Air Carrier Access Act. This document provides a convenient summary of the existing law for disabled travelers flying to and from the United States on U.S. and foreign airlines.