On this page you can:
Contact the airport you were in or flying to when you lost your property.
Please tell us at least 48 hours before your flight departs if you require assistance during your journey.
Recognised assistance dogs can travel in the cabin free of charge.
If you bought your ticket from a travel agent, you must send your refund request to them. Otherwise, please read the following guidance:
It you booked directly with British Airways, use this form to request:
Please allow 48 hours from the time you made your booking before submitting your request.
We are sorry your travel experience with us didn't meet your expectations.To help us resolve your issue as quickly as possible, please choose from the following options.
Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.
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For the most relevant contact details, log in to your Executive Club account.
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You can also get in touch with us on Twitter @British_Airways.
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