Contact Executive Club
If you have questions on how to change your date of travel, your destination or get a voucher to use at a later date, please see our latest advice and information.
If your flight has been cancelled, please review your options online. If you need to speak to us, please log in to your account to view your dedicated number.
Bronze, Silver and Gold Executive Club Members: Please log in to your account to view your dedicated number.
Please choose a country from the drop down menu below to find the contact details of our worldwide offices.
Reason for call | Contact details | Opening hours |
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New bookings, price or availability enquiries for flights, holidays, hotels, or car hire including new bookings using Avios or American Express vouchers |
0344 493 0747 option 2 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 2 (outside the UK) |
Daily 08:00 – 20:00 |
Assistance in managing your Executive Club account including all Avios balance or statement queries, including updating personal information |
0344 493 0747 option 3 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 3 followed by option 1 (outside the UK) Submit documents and letters to: British Airways Executive Club Fax: +44 1787 881405 |
Daily 08:00 – 20:00 |
For enquiries relating to missing Avios from flown flights or partner purchases |
Claim missing Avios points online | |
Enquiries regarding date/destination changes of existing flight bookings | 0344 493 0747 option 1 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 1 (outside the UK) |
Daily 06:00 – 20:00 |
Enquiries regarding date/destination changes of existing holiday, hotel or car hire bookings | 0344 493 0747 option 1 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 1 (outside the UK) |
Daily 08:00 – 20:00 |
Enquiries relating to upgrading existing bookings including upgrades using Avios | 0344 493 0747 option 1 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 1 (outside the UK) |
Daily 06:00 – 20:00 |
Flight booking refund enquiries | 0344 493 0747 option 1 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 1 (outside the UK) |
Daily 06:00 – 20:00 |
Holiday, hotel or car hire refund enquiries | 0344 493 0747 option 1 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 1 (outside the UK) |
Daily 08:00 – 20:00 |
Flight arrival and departure information | ||
Special requests including meals and wheelchairs | 0344 493 0747 option 3 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 3 followed by option 3 (outside the UK) |
Daily 06:00 – 20:00 |
Enquiries relating to purchase of seating and extra bags | 0344 493 0747 option 3 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 3 followed by option 3 (outside the UK) |
Daily 06:00 – 20:00 |
Group sales |
0344 493 0765 option 4 (calls charged at local rate) |
Monday – Friday 08:30 - 17:00 |
Customer Relations |
If you have a complaint or a claim (e.g disruption), please complete the online form on our Complaints and Claims page British Airways |
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Baggage claims |
If you need to make a baggage claim online you can do so. Further help and advice about lost and damaged baggage |
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Minicom for the hearing impaired |
0345 700 7706 (calls charged at local rate) Or if you don’t have minicom access please email us |
Daily 06:00 – 20:00 |
Tracing of delayed baggage |
0344 493 0785 (calls charged at local rate) Report and track delayed baggage online |
Daily: 24/7 |
Other enquiries including: APIS, airport information, website navigation, seating/baggage policy enquiries including allowances |
0344 493 0747 option 3 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 3 followed by option 3 (outside the UK) ba.com site help |
Daily 06:00 – 20:00 |
By phone |
( +1) 800 452 1201 Monday – Sunday, 0730hrs - 2000hrs Eastern Standard Time (EST) |
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By phone | Tel: 0844 493 0 747 (from the UK) +44 191 490 7901 (outside the UK) Fax: +44 (0)1787 881405 Mon-Fri 0800-2000 hours / Sat-Sun 0900-1700 hours |
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By post | British Airways Executive Club PO Box 1125 Uxbridge UB8 9XR UK |
By phone | Tel: 1 800 452 1201 (from the USA) Fax: +1 212 251 6767 Daily 0730-2000 Eastern |
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By post | British Airways Executive Club 11 West 42nd Street 24th Floor New York, NY 10036 |
By phone | Tel: 1 800 452 1201 (from Canada) +1 800 452 1201 (outside Canada) Daily 0730-2000 Eastern |
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By post | British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA |
By phone | Tel: 1 800 452 1201 (from Bermuda) +1 800 452 1201 (outside the Caribbean) Daily 0730-2000 Eastern |
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By post | British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA |
By phone | Tel: 1 800 452 1201 (from Bahamas) +1 800 452 1201 (outside the Caribbean) Daily 0730-2000 Eastern |
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By post | British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA |
By phone | Tel: 1 800 452 1201 (from Antigua) +1 800 452 1201 (outside the Caribbean) Daily 0730-2000 Eastern |
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By post | British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA |
By phone |
(+61) 1300 767 177 Monday - Friday, 9am - 6pm: Australian Eastern Standard Time (AEST) |
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By phone |
09 966 9777 Monday – Friday, 11:00-19:30: Australian Eastern Standard Time (AEST) |
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By phone | Tel: +421 2 68 62 22 73 Mon-Fri 1000-1800 hours Tel: 0800 894 516 (from Romania) to change hotels and cars booked with Avios only Mon-Sun 0930-2200 hours Tel: 0080 0110 4406 (from Bulgaria) to change hotels and cars booked with Avios only Mon-Sun 0930-2200 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +421 2 68 62 22 73 Mon-Fri 1000-1800 hours Tel: 0080 0110 4406 (from Bulgaria) for changes to flights and hotels Mon-Sun 0930-2200 hours Tel: 0800 894 516 (from Romania) for changes to flights and hotels Mon-Sun 0930-2200 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +91 124 4120 789 Fax: +91 124 2540 547 Attn: Exec Club Mon-Sat 0900-1800 hours |
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By phone | Tel: +91 124 4120 789 Fax: +91 124 2540 547 Attn: Exec Club Mon-Sat 0900-1800 hours |
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By phone | Tel: +91 124 4120 789 Fax: +91 124 2540 547 Attn: Exec Club Mon-Sat 0900-1800 hours |
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By phone | Tel: +91 124 4120 789 Fax: +91 124 2540 547 Attn: Exec Club Mon-Sat 0900-1800 IST |
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By phone | Tel: +91 124 4120 789 Fax: +91 124 2540 547 Attn: Exec Club Mon-Sat 0900-1800 IST |
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By phone | Tel: +91 124 4120 789 Fax: +91 124 2540 547 Attn: Exec Club Mon-Sat 0900-1800 IST |
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By phone | Tel: 8000 441 3686 Fax: 8000 441 3336 Attn: Exec Club Sat-Thu 0830-1830 hours / Fri 0830-1200 hours |
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By phone | Tel: 8000 4252 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0730-1730 hours / Fri 0730-1100 hours |
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By phone | Tel: 8008 443470 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0730-1730 hours / Fri 0730-1100 hours |
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By phone | Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0730-1730 hours / Fri 0730-1100 hours |
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By phone | Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0830-1830 hours / Fri 0830-1200 hours |
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By phone | Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0730-1730 hours / Fri 0730-1100 hours |
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By phone | Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0730-1730 hours / Fri 0730-1100 hours |
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By phone | Tel: 080023987 (from an Orange landline or mobile) Sun-Thu 09:00-17:00 Jordan local time Email: callba.executiveclub@ba.com |
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By phone | Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0430-1430 GMT / Fri 0430-0800 GMT Tel: 0800 0000 116 (from Egypt) for changes to flights and hotels Mon-Sun 0830-2100 hours |
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By phone | Tel: 08000060300 Sun-Thu 09:00-17:00 Cairo local time Email: callba.executiveclub@ba.com |
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By phone | Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0430-1430 GMT / Fri 0430-0800 GMT |
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By phone | Tel: +421 2 68 62 22 73 Mon-Fri 0900-1700 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +361 777 4749 Mon-Fri 0900-1700 hours Tel: +36 (0) 1777 9147 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By Post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 0800 1145 13 (local) +358 800 11 45 13 (from overseas) Mon-Fri 0900-1700 hours Tel: +358 (0) 969 379 799 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +420 239 000 277 Mon-Fri 0900-1700 hours Tel: +420 (0) 239 014 120 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +1809344537 Sun-Thu 1000-1800 hours Israeli local time Tel: 1809 441 535 to change hotels and cars booked with Avios only Mon-Sun 0930-2200 hours |
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By phone | Tel: +48 22 306 08 51 (local) +421 2 5710 2020 (from overseas) Mon-Fri 0900-1700 hours Tel: +48 (0) 2 2306 0017 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone |
Tel: 810 8002 036 1044 (local) |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone |
Tel: 810 8002 036 1044 (local) |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone |
Tel: +27 10 344 0135 |
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By phone |
Tel: +27 10 344 0135 |
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By phone |
Tel: +27 10 344 0135 |
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By phone |
Tel: +27 10 344 0135 |
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By phone |
Tel: +27 10 344 0135 |
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By phone | Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0430-1430 GMT / Fri 0430-0800 GMT |
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By phone |
Tel: +27 10 344 0135 |
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By phone | Tel: 0800 222 2557 option 2 |
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By phone | Tel: +27 10 344 0135 Mon-Fri 0830-1700 hours |
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By phone | Tel: 0800 891 2732 Tel: +1 408 352 9323 (outside Brazil) Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +34 902 151 300 Mon-Fri 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 0800 999 6565 (local calls) Tel: +1 408 352 9324 Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA |
By phone | Tel: 0800 0440 140 (toll free) Monday - Thursday 07:00 - 16:00 Friday 07:00 - 15:00 |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +44 191 490 7901 Fax: +44 (0)1787 881405 Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club PO Box 1125 Uxbridge UB8 9XR UK |
By phone | Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA |
By phone | Tel: 0800 891 2732 Tel: +1 904 527 5070 (outside Brazil) Mon - Fri, 1000-1900 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA |
By phone | Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +511 707 38 17 Monday - Thursday, 08:00-17:00 Friday 08:00-16:00 |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA |
By phone | Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +260 211 254444 Mon-Fri 0830-1700 hours |
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By phone |
Tel: 001 800 395 8635 |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 800392619 Tel: +1 408 352 9323 (outside Chile) Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 01 800 0129687 Tel: +1 408 352 9323 (outside Colombia) Mon - Fri, 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 0810 00 10 46 (local) Mon-Fri 0900-1800 hours Tel: +43 (0) 1 79 576 095 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0730-1730 hours / Fri 0730-1100 hours |
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By phone | Tel: +33 826 826 747 Mon-Fri 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +34 900 031 073 (toll free) Mon-Fri 0900-1800 hours Tel: +34 910 507 550 (local call rate) Mon-Fri 0900-1800 hours Tel: +34 912 702 344 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 02 717 3215 (local) +32 2 71 732 15 (overseas) Mon-Fri 0900-1800 hours Tel: +32 (0) 2 70 018 46 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 80 3030 01 (local) +45 803 03 001 (overseas) Mon-Fri 0900-1800 hours Tel: +45 384 87 659 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +31 20 346 9391 Mon-Fri 0900-1800 hours Tel: +31 (0) 20 201 5249 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +45 38 48 7227 Mon-Fri 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 0826 826 747 (local) (Service 0.18€/min + call charges according to operator) or +33 826 826 747 (overseas) to make a reservation or obtain fares information only Tel: 01 86 99 00 04 or +33 1 86 99 00 04 (overseas / not surcharged call) for all other queries Mon-Fri 0900-1800 hours Tel: +33 (0) 171 230 627 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +49 (0)421 55 75 76 7 Mon-Fri 0900-1800 hours Tel: +49 (0) 695 007 1023 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +34 902 151 300 Mon-Fri 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 0800 855 000 (local) +41 224 177 022 (overseas) Mon-Fri 0900-1800 hours Tel: +41 044 800 9789 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 0800 855 000 (local) +41 224 177 022 (overseas) Mon-Fri 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 020 79 5262 (local) +46 858 770 518 (overseas) Mon-Fri 0900-1800 hours Tel: +46 0850 163 137 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +352 (0) 34 2080 8114 (local) +32 2 71 732 15 (overseas) Mon-Fri 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 800 10040 (local) +45 38 48 7227 (overseas) Mon-Fri 0900-1800 hours Tel: +47 23 162 432 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 |
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By post | British Airways Executive Club P.O. Box 286118 28361 Bremen |
By phone | Tel: +0850 2825602 Mon-Fri 1000-1900 hours Tel: 0080 044 8822 051 to change hotels and cars booked with Avios only Mon-Sun 0930-2200 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: +65 6823 2026 Mon-Fri 0900 to 1730 hours Email: callba.executiveclub@ba.com |
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By phone | Tel: +886 2 2162 6515 Mon-Fri 0900 to 1730 hours Email: callba.executiveclub@ba.com |
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By phone | Tel: +66 0018004411955 Mon-Fri 0800 to 1630 hours Email: callba.executiveclub@ba.com |
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By phone | Tel: +65 6823 2095 Mon-Fri 0900 to 1730 hours Email: callba.executiveclub@ba.com |
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By phone |
Tel: 400 881 0207 (lines are closed on public holidays) |
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By phone |
Tel: +852 3002 1208 (lines are closed on public holidays) |
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By phone | Tel: +62 001803441666 Mon-Fri 0800 to 1630 hours Email: callba.executiveclub@ba.com |
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By phone | Tel: +60 3 7712 4433 Mon-Fri 0900 to 1730 hours Email: callba.executiveclub@ba.com |
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By phone | Telephone: +82 (02) 3483 3337 Monday - Friday 0900-1800 Closed on Saturdays, Sundays and Korean Public Holidays Fax: +852 2530 5987 |
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By phone | Telephone: +82 (02) 3483 3337 Monday - Friday 0900-1800 Closed on Saturdays, Sundays and Korean Public Holidays |
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By phone | Tel: 1800 144 10626 Mon-Fri 0900 to 1730 hours Email: callba.executiveclub@ba.com |
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By phone | Tel: 80092553 (local) 00442035645910 (overseas) 80092427 to change hotels and cars booked with Avios only Monday - Friday 09:00-17:00 |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 0080044143761 (local) +442035645912 (overseas) 0080044141730 to change hotels and cars booked with Avios only Monday - Friday 09:00-17:00 |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 02 696 82 109 (local) +39 02 696 82 109 (overseas) Mon-Fri 0900-1800 hours Tel: +39 02 914 83 954 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 03-3298-5209 Monday - Friday 09:00 - 12:00 13:00 - 17:00 |
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By phone | Tel: +65 6823 2026 Mon-Fri 0800 to 1630 hours Email: callba.executiveclub@ba.com |
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By phone |
Tel: 800 292 292 (local) Tel: 421 5575 737 (overseas) |
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By post | British Airways Executive Club 28365 Bremen Germany |
By phone | Tel: 800 623 23 (local) +49 421 5575 578 (overseas) Mon-Fri 0900-1800 hours |
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By post | British Airways Executive Club 28365 Bremen Germany |