Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



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collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Fax: +1-212-251-6711
(for sending copies of documents or receipts)
British Airways
Baggage Claims
PO Box 300686
Jamaica
NY 11430-0686
USA
Please quote your ten digit file reference (e.g. LHRBA12345)

Baggage claim form

Help and advice about lost and damaged baggage

collapsedshowContact British Airways Holidays
Contact details and opening hoursWebsite and email

Telephone: 1-877-4282228
Daily, 7am - 11pm
Eastern Standard Time (EST)

Book hotels, cars and holidays

collapsedshowEnquire about changes to an existing flight booking
Contact details and opening hours

Telephone: 1-800-AIRWAYS

Telephone: 1-800-247-9297
Daily, 7am - 11pm
Eastern Standard Time (EST)
collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hours

Telephone: 1-877-4282228
Monday - Friday, 7am - 4:45pm
Saturday and Sunday, 7am - 3pm
Eastern Standard Time (EST)
collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Telephone: 1-800-247-9297
(pre-travel / reservations)

Telephone: 1-312-843-5794
(post-travel queries)
Monday - Friday
09:00-13:00 Eastern Standard Time (EST)

If you’d like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club.

To change a booking/action a refund please fax us where a colleague will be happy to help.

Fax: +1-212-251-6753
(for sending copies of documents or receipts)

Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online.

Fax: +1 212 251 6711
(for sending copies of documents or receipts)
Please do not send multiple faxes for the same enquiry, as this can slow down response times.
British Airways
Customer Relations USA
PO Box 300686
Jamaica
NY 11430-0686
USA

We’re keen to get to the bottom of your issues whatever they might be. As much as we’d love to help over the phone, you will find it easier to get in touch by dropping us a message.
Write to us.

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: 1-800-828-8144
Daily
07:30-23:00 EST

Report and track delayed baggage online

collapsedshowEnquire about group travel bookings
Contact details and opening hours

Please contact your preferred travel agent for bookings of 10 or more people travelling together.
collapsedshowInformation about IAG Cargo
Website and email

Find your local office

collapsedshowMake a new booking or check prices for flights, hotels, cars or upgrades
Contact details and opening hours

Telephone: 1-800-AIRWAYS

Telephone: 1-800-247-9297
Daily, 7am - 11pm
Eastern Standard Time (EST)
collapsedshowEnquire about refunds for flight bookings
Contact details and opening hours

Fax: +1-212-251-6753
(for sending copies of documents or receipts)

Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online.
collapsedshowRefund vouchers for future travel
Address
British Airways
Ticket Unit
PO Box 300686
Jamaica, NY 11430-0686
USA
collapsedshowSupport for the hearing impaired
Contact details and opening hours
TTY contact number for hearing impaired:

Telephone: 1-866-393-0961
Daily, 7am - 11pm
Eastern Standard Time (EST)
collapsedshowHelp with using our website
Contact details and opening hoursWebsite and email

Telephone: 1-800-403-0882
Daily, 7am - 11pm
Eastern Standard Time (EST)

Accessibility and site help