Telephone numbers and addresses

Contact links

Important

Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3

How do I find my booking reference?

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.

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Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades Enquire about changes to an existing flight booking Enquire about an existing holiday, hotel or car hire booking Enquire about group travel bookings Contact British Airways Holidays Enquire about refunds for flight bookings Contact Customer Relations

Telephone:

1-800-247-9297
(pre-travel / reservations)

Telephone:

1-312-843-5794
(post-travel queries)

Monday - Friday: 09:00-13:00 Eastern Standard Time (EST)

If you’d like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. :
To change a booking/action a refund please fax us where a colleague will be happy to help.

Fax: +1-212-251-6753
(for sending copies of documents or receipts):
Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online.

Fax:

+1 212 251 6711
(for sending copies of documents or receipts)
Please do not send multiple faxes for the same enquiry, as this can slow down response times.

Address

British Airways Customer Relations
11 West 42^nd Street
24^th Floor
New York, NY 10036

We’re keen to get to the bottom of your issues whatever they might be. As much as we’d love to help over the phone, you will find it easier to get in touch by dropping us a message.
Write to us.

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Telephone numbers and addresses

Contact links

Important

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Refund request of an electronic ticket

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Address

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British Airways

Address

Please quote your ten digit file reference (e.g. LHRBA12345)

TTY contact number for hearing impaired:

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