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Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.
The majority of our calls are managed by British contact centres.
Daily, 7am - 1am: Eastern Standard Time (EST)
Daily, 7am - 1am: Eastern Standard Time (EST)
Monday - Friday, 7am - 3pm
Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST)
Please contact your preferred travel agent for bookings of 10 or more people travelling together.
Daily, 7am - 11pm: Eastern Standard Time (EST)
If you need further details about refunds, please click here.
Refund requests may be subject to a servicing fee.
For all other circumstances, or if you have problems cancelling your booking online, please call us directly on
877-767-7970.
Monday - Friday: 09:00-13:00 Eastern Standard Time (EST)
If you’d like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. : To change a booking/action a refund please fax us where a colleague will be happy to help.
Fax: +1-212-251-6753 (for sending copies of documents or receipts): Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online.
We’re keen to get to the bottom of your issues whatever they might be. As much as we’d love to help over the phone, you will find it easier to get in touch by dropping us a message.
Write to us.
24 hours, 7 days a week: Eastern Standard Time (EST)
Daily, 7am - 11pm: Eastern Standard Time (EST)