By using ba.com you agree to the use of cookies.

Telephone numbers and addresses

Contact links

To protect the welfare of our colleagues we’re temporarily reducing our contact centre opening hours to 3am – 11:30pm daily.

If you have questions on how to change your date of travel, your destination or get a voucher to use at a later date, please see our latest advice and information.

If your flight has been cancelled and you’re calling about a refund, or you need to speak to us directly, please call us on 877-767-7970 from within the US. Thank you for your understanding during these challenging times.

If you have questions on how to change your date of travel, your destination or get a voucher to use at a later date, please visit ba.com/confidence for the latest advice and information.

If your flight has been cancelled and you’re calling about a refund, or you need to speak to us directly, please call us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad. Thank you for your understanding during these challenging times.

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.

Show all|Hide all

Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades Enquire about changes to an existing flight booking Enquire about an existing holiday, hotel or car hire booking Enquire about group travel bookings Contact British Airways Holidays Enquire about refunds for flight bookings Contact Customer Relations

Telephone:

1-800-247-9297
(pre-travel / reservations)

Telephone:

1-312-843-5794
(post-travel queries)

Monday - Friday: 09:00-13:00 Eastern Standard Time (EST)

If you’d like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. :
To change a booking/action a refund please fax us where a colleague will be happy to help.

Fax: +1-212-251-6753
(for sending copies of documents or receipts):
Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online.

Fax:

+1 212 251 6711
(for sending copies of documents or receipts)
Please do not send multiple faxes for the same enquiry, as this can slow down response times.

Address

British Airways Customer Relations
2 Park Ave Suite 1100
New York NY 10016

We’re keen to get to the bottom of your issues whatever they might be. As much as we’d love to help over the phone, you will find it easier to get in touch by dropping us a message.
Write to us.

Help with your delayed baggage Get help with baggage claims Support for the hearing impaired Help with using our website Information about IAG Cargo

Telephone numbers and addresses

Contact links

To protect the welfare of our colleagues we’re temporarily reducing our contact centre opening hours to 3am – 11:30pm daily.

Telephone:

Telephone:

Telephone:

Telephone:

Telephone:

Telephone:

Refund request of an electronic ticket

Telephone:

Telephone:

Fax:

Address

Telephone:

Fax:

British Airways

Address

Please quote your ten digit file reference (e.g. LHRBA12345)

TTY contact number for hearing impaired:

Telephone:

Telephone: