Telephone numbers and addresses

Telephone: 1-800-AIRWAYS

Telephone: 1-800-247-9297
Daily, 7am - 11pm
Eastern Standard Time (EST)

Telephone: 1-800-AIRWAYS

Telephone: 1-800-247-9297
Daily, 7am - 11pm
Eastern Standard Time (EST)

Telephone: 1-877-4282228
Monday - Friday, 7am - 3pm
Saturday and Sunday, 7am - 3pm
Eastern Standard Time (EST)

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

Telephone: 1-877-4282228
Daily, 7am - 11pm
Eastern Standard Time (EST)

Book hotels, cars and holidays

Refund request of an electronic ticket

If you hold an electronic ticket and need to submit a new refund request, please submit your refund request using one of the following options:

Online (this is the fastest way to obtain your refund)
To apply for a refund online, go to Manage My Booking.

Refund requests may be subject to a servicing fee.
For all other circumstances, or if you have problems cancelling your booking online, please call us directly at 1 800 AIRWAYS.

Telephone: 1-800-247-9297
(pre-travel / reservations)

Telephone: 1-312-843-5794
(post-travel queries)
Monday - Friday
09:00-13:00 Eastern Standard Time (EST)

If you’d like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club.

To change a booking/action a refund please fax us where a colleague will be happy to help.

Fax: +1-212-251-6753
(for sending copies of documents or receipts)

Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online.

Fax: +1 212 251 6711
(for sending copies of documents or receipts)
Please do not send multiple faxes for the same enquiry, as this can slow down response times.

British Airways

We’re keen to get to the bottom of your issues whatever they might be. As much as we’d love to help over the phone, you will find it easier to get in touch by dropping us a message.
Write to us.

Telephone: 1-800-828-8144
Daily
07:30-23:00 EST

Report and track delayed baggage online

Fax: +1-212-251-6711
(for sending copies of documents or receipts)

British Airways

Make a baggage claim online

Help and advice about lost and damaged baggage

TTY contact number for hearing impaired:

Telephone: 1-866-393-0961
Daily, 7am - 11pm
Eastern Standard Time (EST)

Telephone: 1-800-403-0882
Daily, 7am - 11pm
Eastern Standard Time (EST)

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