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Important message
If you have questions on how to change your date of travel, your destination or get a voucher to use at a later date, please see our COVID-19 advice and information page.
Please contact us if you need to speak to us directly.
Contacts and FAQs
On this page you can:
- Read and search our FAQs
- Tell us about something using our online forms
- Find contact information
- Tweet us
Got a question? Read our FAQs
You’ll see changes at every step of the journey when you fly with us, with new protective measures on the ground and in the air. Your safety remains at the heart of everything we do.
Get help with something
Get help to rearrange your travel plans.
Lost or damaged bags
- Report a missing or damaged bag or contents.
- Check the status of a missing bag.
- Claim baggage-related expenses or compensation.
Get advice, links and contact details for lost and damaged bags
Lost property on an aircraft or in an airport
Contact the airport you were in or flying to when you lost your property.
People requiring disability or mobility assistance
Please tell us at least 48 hours before your flight departs if you require assistance during your journey.
Learn more about the types of assistance we offer - including wheelchairs
If you have made a booking, you can request assistance in Manage My Booking
Assistance dogs
Recognised assistance dogs can travel in the cabin free of charge.
Learn more about travelling with assistance dogs, including how to book
Bookings made directly with British Airways
If you need to cancel your booking, please visit our latest advice and information page for further details.
Bookings made through a travel agent
Please contact your travel agent directly to discuss your booking.
If you bought your ticket from a travel agent, you must send your refund request to them. Otherwise, please read the following guidance:
It you booked directly with British Airways, use this form to request:
- a duplicate receipt (e-tickets and other fees)
- a ticket cost breakdown
- proof that you travelled
- proof that you didn't travel
- proof that your flight was cancelled
Please allow 48 hours from the time you made your booking before submitting your request.
We're sorry your travel experience with us didn't meet your expectations. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page.
Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.
At British Airways we’ve always taken data protection very seriously. We want you to know you can trust us to respect your privacy and keep your personal information safe.
- To find out how we handle your data and all the ways we use it to provide you with a better service – see our Privacy Policy.
- If you’d like us to stop sending you news and offers – please log in to your account area to update your preferences or click on the unsubscribe link at the bottom of one of our emails. If you don’t interact with us for three years we will stop contacting you unless you update your preferences. We don’t send any marketing to customers who are 16 years old or under.
- To find out what information we hold about you – please write to our Data Protection Officer. Their contact details are at the end of our Privacy Policy.
- To exercise your right to be forgotten – please use our Permissions Centre to let us know.
- To ask questions about our Privacy Policy or the data we hold on you – please write to our Data Protection Officer. Their contact details are at the end of our Privacy Policy.
Contact information
You'll see the most relevant contact details for you if you are logged in to ba.com.
Telephone numbers and addresses
For the most relevant contact details, log in to your Executive Club account.
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Tweet us
You can also get in touch with us on Twitter @British_Airways.