Contacts and FAQs


On this page you can:

  • Find useful FAQs
  • Tell us about something using our online forms
  • Find contact information
  • Click bottom right of the screen to chat live with us. (English only)

Got a question? Read our FAQs

Get help with something

Lost or damaged bags

  • Report a missing or damaged bag or contents.
  • Check the status of a missing bag.
  • Claim baggage-related expenses or compensation.

Get advice, links and contact details for lost and damaged bags

Lost property on an aircraft or in an airport

Contact the airport you were in or flying to when you lost your property.

Lost property contacts

People requiring disability or mobility assistance

If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team.

Learn more about the types of assistance we offer - including wheelchairs

If you have made a booking, you can request assistance in Manage My Booking

Assistance dogs

Recognised and approved assistance dogs can travel in the cabin free of charge.

Learn more about travelling with assistance dogs, including how to book.

Bookings made directly with British Airways

If you need to cancel your booking, please log into Manage My Booking to see the options available to you.

Bookings made through a travel agent

Please contact your travel agent directly to discuss your booking.

If you booked directly with British Airways, use this form to request:

  • a duplicate receipt (e-tickets and other fees)
  • a ticket cost breakdown
  • proof that you travelled
  • proof that you didn't travel
  • proof that your flight was cancelled

Please allow 48 hours from the time you made your booking before submitting your request.

Receipt and document requests

We're sorry your travel experience with us didn't meet your expectations. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page.

Complaints and claims

Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.

Say thank you to one of our team

At British Airways we’ve always taken data protection very seriously. We want you to know you can trust us to respect your privacy and keep your personal information safe.

  • To find out how we handle your data and all the ways we use it to provide you with a better service – see our Privacy Policy.
  • If you’d like us to stop sending you news and offers – please log in to your account area to update your preferences or click on the unsubscribe link at the bottom of one of our emails. If you don’t interact with us for three years we will stop contacting you unless you update your preferences. We don’t send any marketing to customers who are 16 years old or under.
  • To find out what information we hold about you – please write to our Data Protection Officer. Their contact details are at the end of our Privacy Policy.
  • To exercise your right to be forgotten – please use our Permissions Centre to let us know.
  • To ask questions about our Privacy Policy or the data we hold on you – please write to our Data Protection Officer. Their contact details are at the end of our Privacy Policy.

Contact information

For the most relevant contact details, log in to your Executive Club account.

Telephone numbers and addresses


On Business is our loyalty programme for small to medium sized businesses.

Telephone numbers, addresses and email

Should you need to contact one of our partner airlines please use the links below:

American Airlines
Japan Airlines
China Southern

Find us on X

You can also get in touch with us on X @British_Airways.