Help with delays, cancellations and refunds

We'll do everything we can to help get your travel plans back on track. Below are the options available to you, or you can find out how to re-book a flight and claim compensation if you're eligible.

We’ll be in touch as quickly as we can if your flight is delayed or cancelled – so be sure to update your details on Manage My Booking if your contact information changes.

Delayed flights

Head to the airport ahead of your original departure time if your flight is delayed.

You can check the status of your flight and the latest travel news before you leave for the airport.

Cancelled flights

If your flight has been cancelled you can claim a refund.

Review your EU consumer rights.

Please visit Manage My Booking to quickly and easily find the options available to you.

If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly.

If you need assistance please contact us, we are here to help.

Missing, delayed or damaged baggage

Visit our lost and damaged baggage page to report any missing bags or make a claim.

Rearranging disability assistance, meals and seat choices

We’ll automatically rearrange any disability and mobility assistance requests if your flight is delayed or rebooked following a cancellation.

We try and serve all ordered and special meals on rebooked flights – although we might not be able to if a rebooked flight departs within 24 hours of your original departure.

We also do our best to transfer seat choices over to rebooked flights. This isn't always possible but we'll provide you with a close alternative where we can.

You can apply for a refund if we’re unable to provide your meal choice or you’re unhappy with an alternative seat selection.

Wi-Fi refunds

You can apply for a refund if you paid for Wi-Fi and it didn’t work during your flight. We’re also able to provide you with a receipt if you need one.

Go to our complaints and claims portal to make a Wi-Fi claim or request a receipt.

Getting in touch

Made your booking with us on or over the phone? Find the right way to get in touch on our Contacts and FAQs page.

If you booked through a travel agent, tour operator or website other than, please get in touch with them directly if you've got any queries.


You may be able to claim back costs caused as a result of a delayed or cancelled flight – for example, accommodation costs or food and drink while waiting at an airport.

You could also be entitled to compensation for a delayed or cancelled flight under certain circumstances.

Visit our Expenses and compensation page

Legal information

Conditions of Carriage

Find the General Conditions of Carriage that apply to your flight.

Find out more

Notice of liability

More information about liability for passenger and baggage delays.

Read the terms

EU regulations

Find out about your rights following cancellations and delays.

Check your rights