Disability and mobility assistance

Find out more about our services for anyone with additional requirements, which have been designed to make you feel safe and confident as you travel. Discover what assistance is available and how to request the help you need.

What assistance is available?

Find out what types of assistance we can provide.

Discover the help available

How to request assistance

How to arrange the help you need and plan for your upcoming trip.

Request the help you need

Travelling with a service dog

Find out what the service dog requirements are and how to book.

Travelling with your service dog

Help using ba.com

How to change your settings to make the site more accessible.

Help using ba.com

SignLive Video Relay Service

How to contact us if you use British Sign Language.

Contact us with British Sign Language

Visual guide

Use our visual guide to help you prepare for your journey.

Get ready with our Visual Guide