Important information if you are flying
with us this September

If you have a flight booked with us on or around those dates, it is likely that you will not be able to travel as planned.

We have emailed customers travelling on impacted flights, however please check your flight status in Manage My Booking

If your flight is cancelled, please do not go to the airport, you can rebook to another date of travel or airline, or refund your cancelled flight online. To review your options, go to Manage My Booking.

For the latest on what is happening please keep checking this page.

If you are travelling on or around 27 September, we’ll be in contact in the next few weeks if your flight is impacted. Please ensure your contact details are up to date in Manage My Booking.

For the latest on what is happening please keep checking this page.

We have emailed customers travelling on impacted flights to give them all the information they need on our refund and rebook policies. 

If you are travelling on or around 27 September we will be in touch in the next few weeks. 

For full details of our refund and rebook policies please visit our help page. Please also ensure your contact details are up to date in Manage My Booking should we need to contact you with further information. If you have booked via a travel agent, please contact them directly to discuss arrangements for your booking. 

For the latest on what is happening please keep checking this page.

We are committed to offering as many customers as possible the option to rebook on other airlines. If your flight has been cancelled, you can request a full refund, or rebook your flight to another date in the next 355 days in Manage My Booking.

Alternatively, you may use the value of your fare to fly to a different destination by calling our Contact Centres on 0800 727 800 (from within the UK) and +44 (0)203 250 0145 (from outside the UK).

If you are travelling on one of the impacted dates, but your flight has not been cancelled, you can opt to rebook your flight at another time in the next 355 days. You can do that in Manage My Booking. For the latest on what is happening please keep checking this page.

This page will be the best place to go for the latest on what is happening. If your flight has been cancelled, there is more information on how to request a refund or to rebook your flight to another date or destination at our help page.

If your flight has been cancelled, you can request a full refund, or rebook your flight to another date in the next 355 days in Manage My Booking.

Alternatively, you may use the value of your fare to fly to a different destination by calling our Contact Centres on 0800 727 800 (from within the UK) and +44 (0)203 250 0145 (from outside the UK).

We have not been notified of any further disruption by BALPA pilots. By law, trade unions have to give us 14 days’ notice of any industrial action, so we would always have plenty of notice to contact customers to let them know about any changes. For the latest on what is happening please keep checking this page.

We have emailed customers travelling on impacted flights. We have not been notified of any further disruption by BALPA pilots. By law, trade unions have to give us 14 days’ notice of any industrial action, so we would always have plenty of notice to contact customers to let them know about any changes. For the latest on what is happening please keep checking this page.

If you are not travelling on one of the impacted dates, then the terms and conditions of your ticket apply as normal.

We have emailed customers travelling on impacted flights to give them all the information they need on our refund and rebook policies.

We’ll be in contact with customers who may be affected on 27 September, in the next few weeks. For all the details visit our help page. Please also ensure your contact details are up to date in Manage My Booking should we need to contact you with further information. If you have booked via a travel agent, please contact them directly to discuss arrangements for your booking. For the latest on what is happening please keep checking this page.

You should keep your receipts for any other costs directly incurred as a result of the cancellation, these will be considered on an individual basis and should be submitted on ba.com.

For more information visit our help page

Only if your British Airways flight is cancelled will you be able apply for a full refund or choose to rebook to another date or destination. For all the details visit our help page.

We wanted to give our customers as much notice as possible so cancellations were made as soon as we received dates from BALPA. As this was 14 days before the strike action starts EU261 compensation is not payable. 

If your flight has been cancelled, you can request a full refund, or rebook your flight to another date in the next 355 days in Manage My Booking.

Alternatively, you may use the value of your fare to fly to a different destination by calling our Contact Centres on 0800 727 800 (from within the UK) and +44 (0)203 250 0145 (from outside the UK).

No, these are not affected by the industrial action and will be operating their full schedules as usual.

Yes; you can cancel or change just one part (outbound or inbound) of an affected journey. You will receive a refund for the part of the journey that you cancel. To make changes to just part of a journey please contact your travel agent or, if you booked directly with British Airways, please call us on 0800 727 800 (from within the UK) or +44 (0)203 250 0145 (from outside the UK).

If your flight is operated by a non-British Airways carrier, these flights aren’t impacted by the strike action. You can find out who is operating your flight by checking Manage My Booking.

If your connecting flight is on the same booking reference as your British Airways flight, we will look to rebook both sectors to get you to your original destination. 

If the connecting flight is booked with another airline or has been booked through a travel agent, please contact them directly to discuss your options.

Yes, if you travel out to your holiday destination with another carrier, your hotel will be protected. You can apply for a refund for any unused flights retrospectively.

If your flight is part of a British Airways Holiday booking you will receive a further email that outlines your options.

If your hotel is booked directly through British Airways, and you have been affected by the strike action, you will be eligible for a refund. For any hotels not booked directly through British Airways, you will not be eligible for a refund. We recommend you refer to your travel insurance in this instance. For full details of our customer policy visit our help page.

Airlines are very complex, during times of widespread disruption, there is a significant knock-on effect onto flights on other days. We are committed to offering as many customers as possible the option to rebook on other airlines. 

If your flight has been cancelled, you can request a full refund, or rebook your flight to another date in the next 355 days in Manage My Booking.

Alternatively, you may use the value of your fare to fly to a different destination by calling our Contact Centres on 0800 727 800 (from within the UK) and +44 (0)203 250 0145 (from outside the UK).

Please keep checking this page for the latest updates.

We don’t want Members Tier status to be negatively impacted as a result of the industrial action. We’re reviewing options at the moment for Members who would have upgraded or retained their Tier, had their flights not been cancelled. We’ll update in the next few days. Please keep checking this page for the latest updates.

We have been discussing a new pay proposal with all our trade unions since November last year. We are pleased that the biggest unions, Unite and GMB, which represent 90% of British Airways staff, have agreed to recommend a generous offer of a 11.5% pay increase over three years. The deal has been rejected by BALPA, our pilots’ union.

We will continue working to resolve the issue until the last possible moment. For the latest on what is happening please keep checking this page.

If your flight has been cancelled, you can request a full refund, or rebook your flight to another date in the next 355 days in Manage My Booking.

Alternatively, you may use the value of your fare to fly to a different destination by calling our Contact Centres on the numbers below.

If you still require assistance you can contact us on:

0800 727 800 (from within the UK)

+44 (0)203 250 0145 (from outside the UK)

If you have a British Airways Holidays booking, including a flight + hotel or flight + car, and have been impacted as a result of industrial action by British Airways’ pilots union, BALPA, you may choose from the options below. We have already issued a refund of your holiday in full to reduce the need for you to contact us.

 However, to maximise your choices, we will also hold all unaffected elements of your itinerary including hotel reservations, car rental and any operating flights. This is to retain the option for you to travel, as originally planned, if we are able to reinstate your cancelled flight or you choose to travel on another carrier.

If you have rebooked an alternative British Airways Holiday and the price of the new booking is higher than you originally paid, you may reclaim the difference in cost if the arrangements meet the below criteria;

• The same destination

• Travel dates within a 355-day period after or at any time before the scheduled departure of your original journey

• The same duration

• The same flight cabin

• The same party size

• The same non-flight products (i.e. same hotel, same room type, same car type, same board basis)

To make a claim, please follow the instructions here.