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Your journey essentials

If you need a helping hand during your journey, take a look at the topics below.

Frequently asked questions

Find answers to our most frequently asked questions.

View our FAQs View our FAQs

Delays, cancellations and refunds

View your options during disruption, and create, track or update a claim.

Review your options Review your options

Baggage

Make your journey as smooth as possible by sorting your baggage before you arrive at the airport.

Find out more about baggage Find out more about baggage

Checking in and boarding

Find out the best way to check in at the airport and about boarding your flight.

Checking in and boarding Checking in and boarding

Flight status

Check live departures and arrivals information for British Airways flights.

Check your flight status Check your flight status

Travel assistance

Get advice and support for young travellers, people with medical conditions, pets and more.

Request travel assistance Request travel assistance

Vouchers

Find out how to book a flight or holiday using your vouchers.

Find out more about vouchers Find out more about vouchers

Passports, visas and entry requirements

Make sure you have the right documents for your journey.

Check entry requirements Check entry requirements

Disability and mobility assistance

Find and arrange extra support for your journey.

Request disability assistance Request disability assistance

Manage your account

View your bookings, claim Avios or update your details for a smooth journey.

Manage your booking

Make changes to your travel plans and view your booking details.

Go to Manage My Booking Go to Manage My Booking

Account and log in

Resolve login issues, update your password and recover your account.

Help with your account Help with your account

Avios

Find out more about how to collect, claim and spend Avios points.

More about Avios More about Avios

Contact and assistance

If you need assistance, here's how you can get in touch.

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Speak with our AI assistant (English only) for support with general travel questions. For payments, please call us instead.

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Contact us

Find out how to get in touch with our friendly Customer Services team.

Feedback and claims

Provide feedback, claim for a disrupted journey or track an existing case.

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