Yes. You’ll receive an eVoucher that equates to the full value of the original booking, cash and Avios combined, that you can redeem against future bookings. Please bear in mind you won’t receive any Avios related to the original booking as a refund.
Flights booked using eVouchers will be subject to the new booking’s regular Terms and Conditions. If booked within our Book with Confidence policy dates, the new booking will also be subject to the relevant policy Terms and Conditions.
Your eVoucher is personal to you and not for resale. Sale, auction or retendering of an eVoucher for money or otherwise are strictly prohibited. You may make a booking on behalf of someone else using your eVoucher. However, any third party using your eVoucher must book at least four days before departure.
You can use eVouchers to purchase British Airways flight tickets on ba.com. You cannot use eVouchers to purchase tickets using Avios, On Business points or group bookings.
You cannot use an eVoucher towards British Airways Holiday bookings online or other products, such as seats.
You can use up to four eVouchers of the same currency per flight booking.
You cannot combine an eVoucher you applied for with any eVoucher issued by our Customer Relations team.
If you only use part of an eVoucher, we’ll issue the remaining credit as a new eVoucher to the recipient as selected on the payment page. We'll issue this eVoucher in the same currency as your new booking. By agreeing to these eVoucher Terms and Conditions, you agree that we’re authorised to issue any remaining eVoucher credit to the recipient as selected on the payment page
An eVoucher is valid until the expiry date shown and cannot be renewed or exchanged for cash. All flights booked using eVouchers issued following an application must conclude by 30 September 2023.
If you cancel a booking made using an eVoucher you applied for, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Where you cancel the booking and a refund is due, the amount paid for using the eVoucher will be issued under a new eVoucher. If we cancel your flight, you will be entitled to a full refund of your booking.
If you cancel a booking made using an eVoucher issued by our Customer Relations team or we cancel your flight and you’re eligible for a refund in accordance with our Conditions of Carriage and the relevant fare rules, the amount paid for using the eVoucher will be issued as a new eVoucher.