On this page you can:
Contact the airport you were in or flying to when you lost your property.
Please tell us at least 48 hours before your flight departs if you require assistance during your journey.
Recognised assistance dogs can travel in the cabin free of charge.
Please contact your travel agent directly to arrange a refund.
You may be able to request a refund in Manage My Booking:
If you're unable to refund your ticket in Manage My Booking, please call us:
It you booked directly with British Airways, use this form to request:
Please allow 48 hours from the time you made your booking before submitting your request.
We are sorry your travel experience with us didn't meet your expectations.To help us resolve your issue as quickly as possible, please choose from the following options.
Please note that, as British Airways is not currently subscribed to an Alternative Dispute Resolution Scheme, the Online Dispute Resolution platform will not be able to accept your British Airways complaint.
Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.
You'll see the most relevant contact details for you if you are logged in to ba.com.
For the most relevant contact details, log in to your Executive Club account.
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You can also get in touch with us on Twitter @British_Airways.
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