Contacts and FAQs

On this page you can:

  • Read and search our FAQs
  • Tell us about something using our helpful forms
  • Find contact information
  • Find out how to tweet us

Got a question? Read our FAQs

Tell us about something online

collapsedshowIf your flight is delayed or cancelled

Get help to rearrange your travel plans.

Rebooking options

Seating changes and refunds

If you incurred additional expenses because of disruption, you may be able to make a claim.

Make a claim for disruption expenses

collapsedshowLost or damaged baggage and lost property

Lost or damaged bags

  • Report a missing or damaged bag or contents.
  • Check the status of a missing bag.
  • Claim baggage-related expenses or compensation.

Get advice, links and contact details for lost and damaged bags

Lost property on an aircraft or in an airport

Contact the airport you were in or flying to when you lost your property.

Lost property contacts

collapsedshowDisability and mobility assistance

People requiring disability or mobility assistance

Please tell us at least 48 hours before your flight departs if you require assistance during your journey.

Learn more about the types of assistance we offer - including wheelchairs

If you have made a booking, you can request assistance in Manage My Booking

Assistance dogs

Recognised assistance dogs can travel in the cabin free of charge.

Learn more about travelling with assistance dogs, including how to book

collapsedshowOther travel assistance collapsedshowCancel your booking and apply for a refund

Tickets bought through a travel agent

Please contact your travel agent directly to arrange a refund.

Tickets bought directly from British Airways

You may be able to request a refund in Manage My Booking:

Manage My Booking

If you're unable to refund your ticket in Manage My Booking, please call us:

Telephone numbers

collapsedshowRequest duplicate receipts, proof of travel and other insurance documents

It you booked directly with British Airways, use this form to request:

  • a duplicate receipt (e-tickets and other fees)
  • a ticket cost breakdown
  • proof that you travelled
  • proof that you didn't travel
  • proof that your flight was cancelled

Please allow 48 hours from the time you made your booking before submitting your request.

Receipt and document requests

collapsedshowMaking a complaint

We are sorry your travel experience with us didn't meet your expectations.To help us resolve your issue as quickly as possible, please choose from the following options.

New complaints and claims

Call Customer Relations

Email us

If you live in a country within the EU, an Online Dispute Resolution platform has been set up by the European Commission. You can find out more about the Online Dispute Resolution service here.

Please note that, as British Airways is not currently subscribed to an Alternative Dispute Resolution Scheme, the Online Dispute Resolution platform will not be able to accept your British Airways complaint.

Update us or check on an existing complaint or claim

Call Customer Relations

Email us

Do you want to complain about ba.com?

Tell us using our online complaints form

collapsedshowSaying thank you

Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.

Say thank you to one of our team

Contact information

collapsedshowExecutive Club enquiries

You'll see the most relevant contact details for you if you are logged in to ba.com.

Telephone numbers and addresses

For the most relevant contact details, log in to your Executive Club account.

collapsedshowOn Business enquiries

On Business is our loyalty programme for small to medium sized businesses.

Telephone numbers, addresses and email

collapsedshowOpenSkies customers collapsedshowAll other enquiries

Tweet us

  You can also get in touch with us on Twitter @British_Airways.

Website feedback

We value your comments about our website. Please let us know what you think so that we can continue to improve it.

Website feedback survey and comments