We believe that travel is for everyone and so are our services. We are committed to providing experiences that are open and accessible to all people and that includes our website.
We’re constantly working to make ba.com as accessible and usable as possible. We monitor and test continually to ensure that all of our features and services work in all the main browsers, including Chrome, Firefox, Internet Explorer and Safari. For the best experience, we recommend you always use the latest version of browser.
Our website should be compatible with the latest versions of most leading screen readers, including:
There are several things you can do to make it easier to use websites. AbilityNet provides guidance on how you can:
Plug-ins and helpers are not required for key functions on our site but you may need Flash or Adobe Reader to access some features. These can be downloaded using the links below. We are unable to help with any associated problems with these applications.
We provide a dedicated web support service for customers in the UK. If you are outside of the UK please contact your local British Airways office.
We recognise that a fast website is important to you and we work hard to make the site as fast as possible, but there are factors which impact the response speed which are outside our control. They include your connection speed, the performance of your Internet Service Provider, and the amount of traffic on the Internet at the time.
Our site is designed for optimal use at resolutions between 800x600 to 1280x1024.
'Cookies' are small text files that we place on your computer. We use two types of cookies on ba.com:
Third party cookies are used on some parts of the site for tracking the success of campaigns and promotions. These cookies are normally permanent.
If you want to know more about the service we provide if you have specific travel needs, e.g. if you have a disability, we have dedicated information on the page below.