Watch this space over the coming months as we share details of our initiatives to improve your experience both on the ground and in the air.
Investing and innovating where you value it mostWhat's new
Exciting things are happening
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Book with Lounge Pass and earn Avios
You can now enjoy access to non-British Airways airport lounges across the globe with Lounge Pass, no matter what airline you are flying with or cabin you are travelling in. Choose from 600 lounges, at over 350 airports worldwide, including more than 45 in the UK. Executive Club Members can collect 5 Avios per £1/€1/$1 spent.
New look comfort items
Our World Traveller experience just got comfier, with freshly designed blankets and cushions. Exclusive to our economy cabin beyond Europe, you can relax and drift to sleep with ergonomically designed seats and updated comfort items.
These renewed comfort items are now available on London Heathrow flights and will be available on London Gatwick flights from 1 March 2020.
Guinness World Record breakers
To mark this year’s Sport Relief, British Airways colleagues were joined by sporting greats to achieve a Guinness World Records title for the Heaviest Aircraft Pulled Over 100 Metres by a mixed team.
The 90-strong team, including Sport Relief Ambassadors Joe Wicks, Gabby Logan, Gary Lineker, Nicola Adams, Iwan Thomas and Alfie Hewitt, pulled our brand new A350 aircraft, weighing a massive 182.9 tonnes, as part of a fundraising effort in support of Flying Start, our global charity partnership with Comic Relief.
New Royal Air Maroc codeshare
We’ve teamed up with Royal Air Maroc, the national carrier of the Kingdom of Morocco, to offer a codeshare partnership on flights between Europe and Africa. This means that British Airways customers can now connect seamlessly to Royal Air Maroc’s Casablanca hub and onto their extensive network beyond including Agadir, Abidjan and Freetown. Customers can book their entire journey on ba.com, benefit from lounge access based on cabin eligibility and frequent flyers will earn Avios points on the codeshare routes operated by Royal Air Maroc. As Royal Air Maroc will become the newest member of oneworld on 1 April 2020, Executive Club Members will earn and redeem Avios and miles in each carriers’ respective frequent flyer programmes.
Fly carbon neutral
Did you know that British Airways is now offsetting carbon emissions for all flights within the UK? The emissions from these flights are offset and invested in carbon reduction projects around the world, including rainforest protection programmes and reforestation. If you’re travelling internationally and are concerned about your carbon footprint, you can reduce your impact on the environment by using our carbon offsetting tool.
Supersonic support for kids
Ever wondered what a flying car will look like? Well, we’re one step closer thanks to a partnership with the Air League Trust and Aston Martin.
To fund a scholarship for young people, we’re creating 10 luxury cars using Concorde blades and all the hallmarks of our distinguished heritage design.
See innovation in action and help us support a great cause.
New lounge design in Geneva
A larger, redesigned British Airways lounge has opened in Geneva. Choose the zone to suit your mood – whether you fancy a relaxing drink at the lobby bar, a pint of ale in our buzzing craft beer room or a taste of the new menu in the luxurious seating area, we’ve got you covered.
Working together with the British Red Cross
Photo by British Red Cross
World Kindness Day (13 November) marks the beginning of a new partnership between British Airways and the British Red Cross. We’re supporting their vital crisis response teams to connect human kindness with human crisis in communities across the UK.
TAG by British Airways
TAG is a reusable digital bag tag that seamlessly connects your luggage to your smartphone. Simply attach your personal TAG to your luggage before bag drop and link it with your British Airways app to ensure your details travel with your bag on its journey.
TAG can be used over 3,000 times, making it a valuable time saver for frequent flyers.
New Partner Lounges
Continued Lounge Investment means we are delighted to invite eligible customers travelling from holiday hotspots Thessaloniki, Paphos, Heraklion, Dalaman, Olbia, Palermo, Rhodes and Split to use third-party lounges where they can relax and enjoy a selection of food and beverages before take-off.
Buy before you fly on London Heathrow short haul
Getting your retail fix is now more convenient than ever. The High Life Shop pre order service which was recently extended to London Gatwick short haul flights is now also available on London Heathrow short haul flights. Shop in advance and enjoy your favourite brands delivered directly to your seat.
New First comforts and fine dining experience now on board
From 31 March, enjoy a whole host of new features and thoughtfully created comforts in First. Look forward to new bedding, loungewear and slippers exclusively designed by Temperley London, high performance Meridian headphones, plus a specially crafted luxury skincare collection from Elemis.
Introducing our Club Suite
We’re delighted to unveil our new Club Suite, business class upgraded and reimagined for the modern traveller.
A luxurious personal space designed to effortlessly transform from office into bedroom, lounge and dining room, now with direct aisle access and a privacy door for uninterrupted relaxation.
New My 1st Years Kids Zones at Heathrow and Gatwick
We have teamed up with leading British children’s brand, My 1st Years to make sure our youngest travellers get off to a flying start before they have even boarded.
Seven of our lounges at Heathrow and Gatwick now include dedicated My 1st Years Kids Zones where young flyers can have endless entertainment.
Pre order duty free now available on short haul flights
Getting your retail fix has never been so convenient. The High Life Shop pre order service has been extended to London Gatwick short haul flights and will also be available on London Heathrow short haul flights soon. Enjoy your favourite brands delivered directly to your seat.
A new parking partner
When it comes to your travels, we understand how important it is to plan ahead. That’s why we’ve partnered with ParkVia to offer a wide range of parking options at UK and international airports, making it easier to reserve, park and jet off with peace of mind. Whether you’re looking for secure airport parking, the convenience of valet parking or an airport hotel with parking – we’re sure to have the right option to suit your travel needs.
Another Absolutely Fabulous safety video from British Airways and Comic Relief
Iconic celebrities including Sir Michael Caine, Olivia Colman and Joanna Lumley have come together to create the second instalment of British Airways’ star-studded pre-flight safety video, which launches on board from July.
New codeshare partnership with Fiji Airways
British Airways and Fiji Airways (FJ) have started a codeshare partnership to offer you a choice of new destinations in the South Pacific.
From today, British Airways will start selling flights between Hong Kong, Singapore, Los Angeles and San Francisco and the Fijian gateway of Nadi direct on ba.com. If you're a member of the British Airways Executive Club, you can also collect Avios on your booking.
New Aberdeen lounge
Our new British Airways Aberdeen lounge is now open. Eligible customers are invited to use our new luxurious lounge which includes different zones depending on customers' needs.
Flying with Confidence - Ronnie's story
The First Wing exclusive walk-through
Club Europe on UK domestic flights
You can now travel in business class within the UK and take advantage of the full benefits it offers, such as more checked bags, Fast Track security and departures lounges where available.
Executive Club Members can also collect more Avios and Tier Points than in economy.
Club Europe on UK domestic flights
A smarter way to travel
A few examples of how we simplify and speed up your journey through the airport are:
- Self-service Bag Drop desks at London Heathrow and Gatwick
- Self-boarding gates using facial recognition technology
More to follow soon including a streamlined flight connections area at Heathrow Terminal 5.
From your doorstep to your destination
Let AirPortr pick up your bags from your London location and check them in for your flight with the AirPortr + Bag Check-In service, exclusive to British Airways customers.
Available for the wider London area and flights departing from Heathrow or Gatwick, except flights within the UK.
A new JFK is taking flight
Over the next two years we're investing $67million (£52m) to bring you an improved journey when travelling through New York JFK Terminal 7.
An entirely new experience awaits you from the moment you check in, as you go through security, relax in the lounges and when you board your plane.
Offering more space than before and direct access to the gate, you can enjoy views over the city's skyline in our contemporary new lounge.
Sip a drink at the U-shaped bar, savour a delicious dinner in the stylish restaurant or, if you really have to, finish that presentation for work in the quiet study area.
We're revamping all lounges at London Heathrow Terminal 5 and have already started with the Concorde Room earlier this year. More improvements to our lounges around the world will follow, including Aberdeen, Rome, Geneva, San Francisco, Johannesburg, Manchester and Chicago.