Please visit our Help Centre for more support if you have a question about your booking or flight.
About Avios
Find out how to collect and keep track of your Avios, and how to make the most of them.
What are Avios?
Avios is the loyalty currency of The British Airways Club and our partners.
Collect Avios on flights, online shopping, hotel bookings and even your weekly shop. With our partners across fashion, travel and finance, the possibilities are endless.
Once you’ve collected enough, take to the skies and spend your Avios on flights, discover incredible hotels or experience unforgettable adventures.
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Collecting Avios
As well as flights, you can collect Avios on holidays, hotel stays and car hire with us and our partners.
Spending Avios
Enjoy your rewards by spending your Avios on flights, upgrades, hotel stays, car rental and much more.
Buying Avios
If you don’t have enough Avios for a reward, you can buy more. You can also buy Avios as a gift.
Sharing Avios
Set up a household account to share Avios with up to six members of your household, including children.
Transferring Avios between Clubs
You can transfer Avios to or from Iberia Club, AerClub, Loganair Loyalty, Vueling Club, Qatar Airways Privilege Club and Finnair Plus accounts.
Transferring Avios to friends and family
You can also transfer your Avios to other people.
Claiming missing Avios
If you find you’re missing some Avios on your account you can claim them back within six months of your flight, using our online claim form. New members can even claim Avios for any British Airways flights flown in the three months before joining.
Contact us if:
- You're claiming for an upgrade that was paid for over the phone or at the airport
- You're claiming after being re-routed on to another service with another carrier
See our claiming FAQs for more help.
Download the Avios app
Keep track of your Avios on the go, find new ways to collect with over 2,000 partners and easily search for Reward Flights.
Avios expiry rules
Your Avios won't expire as long as you collect, spend, buy or share at least one Avios every 36 months.
If you don't collect or use your Avios at all for three years, your Avios will expire and be removed, so remember to take action before that time's up.
Avios FAQs
You can see an overview of your Avios in your British Airways Club account.
Once you’ve logged in, you can see how many you have – including any Avios you've collected with our partner airlines. You can also check if your British Airways Club membership number is correctly linked to your bookings.
Or, if you’re in the UK or US, you can download the Avios app to keep track of your Avios and search for Reward Flights, hotels, car hire, experiences and more.
Your Avios and tier points are automatically added to your account after you've travelled. Please allow up to three days after your flight for your Avios and tier points to show up on your statement.
If this doesn't happen for some reason, you have up to six months from the date of the flight to claim Avios and tier points for any British Airways and partner flights flown where your British Airways Club membership number hadn't been added. To make your claim, please complete our missing Avios form.
You can use our Avios claim form to claim Avios and tier points for any British Airways flights flown up to three months before joining The British Airways Club. This doesn't apply to flights with other airlines.
You have six months from the date of the British Airways flight to make the claim.
If you travelled with a partner airline, please allow 7 days for your account to be updated. Learn more about collecting Avios with our partner airlines.
To raise a partner airline claim, you can complete the partner airline claim form.
If you used the services of one of our non-flight partner companies, such as Avis car rental, American Express foreign currency or a hotel stay, visit our partner flights claims page and follow the links at the bottom of the page under ‘Other claims’.
Ensure your British Airways Club membership number is attached to your booking before you travel. For flights booked through ba.com, you can do this at the time of booking or at any time after that through Manage My Booking.
The name and date of birth on your ticket and passport must also match the name and date of birth on your British Airways Club account.
If you get divorced, your Avios balance remains unchanged. Avios collected by you personally aren’t transferable and will remain in your individual account.
However, if you and your ex-partner are both members of a household account, then the individual who moves out of the registered residential address should leave the household account. They can revert to their own individual British Airways Club account, taking their Avios and tier points with them. The head of the household account has to make that change in the account.
If you need to update your name on your British Airways Club account after your divorce, we've got a form you can use to attach copies of official documents, so our team can make the change for you: change your account name.
Alternatively, you can send a copy of your documentation to us via WhatsApp and one of our team can update your account.
Spend your Avios on Reward Flights to any worldwide destination, seat upgrades, hotel stays, car hires and more.
You can also reduce the price of regular flight bookings by paying part of the price in Avios. The more Avios you use, the less you have to pay.