Additional information for specific travel needs
Mobility and wheelchair assistance
Assistance levels and seating
Once you have booked your flight, please go to Manage My Booking and let us know what level of mobility assistance you need. You can choose from three levels:
| Service type | Description |
| Service 1 |
|
| Service 2 |
|
| Service 3 |
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Once you've completed your request for assistance we will advise on available seating options. If you have any questions, please contact us.
Travelling with your own wheelchair 
- Depending on the airport, you can choose whether you'd like to give us your wheelchair when you check in, or use it until you reach the departure gate.
- To give you plenty of time to board the aircraft ahead of other passengers, please arrive at your departure gate early.
- We may be able to store one collapsible manual wheelchair in the cabin, depending on available space. This is allocated on a 'first come, first served' basis. Please contact staff at the boarding gate.
- We have wheelchairs on our aircraft to assist you on board. You will need to be able to lift yourself from your seat onto the wheelchair, or travel with a safety assistant who can help you do that.
- If you're checking in your wheelchair, attach a tag with your contact details to it.
Battery operated wheelchairs, scooters and mobility aids
What information we need
For customers who have reduced mobility and want to take their device with them, we need to make sure we store your battery operated wheelchair, scooter or mobility aid safely in the hold of the aircraft, so we need the following information:
- Wheelchair/mobility aid type
- Dimensions (see table below)
- Tare (un-laden) weight
- Number of batteries installed
- Type of battery (see notes for Spillable, Non-Spillable Wet Cell, Dry Cell or Lithium batteries below)
- Instructions for preventing inadvertent operation (see notes below)
We will always try and place your wheelchair/mobility aid in containers to keep them safe. There might be some instances where we might not be able to carry your wheelchair/mobility aid, for example:
- If we're unable to prevent unintended operation of the electric mobility aid.
- If the weight exceeds the loading capacity on our smaller aircraft that are operated by our subsidiary BA CityFlyer to/from London City.
Dimensions
We can accommodate the following maximum dimensions for wheelchairs and mobility aids:
| Flights to and from |
Length | Width | Height |
| UK and Europe (except to and from London City and flights operated by Jet Time*) | 140cm (55.1in) | 85cm (33.5in) | 106cm (41.7in) |
| London City (dimensions for upright position | 74cm (29.6in) | 94cm (37.6in) | 73cm (29.2in) |
| Rest of the world | 140cm (55.1in) | 85cm (33.5in) | 152cm (59.8in) |
Batteries (including spare batteries)
There are various battery handling requirements dependent upon what type of battery your wheelchair, scooter or mobility aid has. We have therefore provided some additional guidance on the battery handling requirements.
To prevent inadvertant activation of the device during flight, you will be required to confirm that the power has been disconnected/isolated and the device cannot be inadvertantly activated. This can be achieved following the manufacturers instructions.
Please contact us if you require additional information.
| Battery Types | Guidance |
|
Lithium Ion Batteries
|
If the lithium battery(ies) is securely attached to the wheelchair, scooter or mobility aid, it must remain in the device. The power must be disconnected/isolated so that it cannot be inadvertently activated. This can be achieved following the manufacturers instructions.
Where a lithium ion battery operated wheelchair, scooter or mobility aid contains a battery that is not securely attached to the device, the following steps must be taken:
You may also take one spare lithium ion battery at a maximum of 300Wh, or two spare batteries at a maximum of 160Wh each carried in accordance with the instructions above. |
| Dry Cell Batteries (also known as Nickel Cadmium NiCd or Nickel Metal Hydride NiMh batteries) |
If the dry cell battery(ies) is securely attached to the device, it must remain in the device. The power must be disconnected/isolated so that it cannot be inadvertently activated. This can be achieved following the manufacturers instructions. Where a dry cell battery operated wheelchair, scooter or mobility aid contains a battery that is not securely attached to the device, the following steps must be taken:
You may also take one spare dry cell battery carried in accordance with the instructions above. |
| Non-Spillable Wet Batteries (also known as gel, sealed lead acid or absorbed glass mat AGM batteries)
Please note: These types of batteries must meet the requirement of IATA dangerous goods regulations special provision A67. This information will be available from the battery manufacturer or mobility aid supplier. |
If the non-spillable battery(ies) is securely attached to the device, it must remain in the device. The power must be disconnected/isolated so that it cannot be inadvertently activated. This can be achieved following the manufacturers instructions. Where a non-spillable wet battery operated wheelchair, scooter or mobility aid contains a battery that is not securely attached to the device, the following steps must be taken:
You may also take one spare non-spillable wet battery carried in accordance with the instructions above. |
| Spillable Batteries |
If the spillable battery(ies) is securely attached to the wheelchair, scooter or mobility aid and the device can be stowed in the aircraft in an upright position, it must remain in the device. The power must be disconnected/isolated so that it cannot be inadvertently activated. This can be achieved following the manufacturers instructions. Where a spillable battery operated wheelchair, scooter or mobilety aid contains a battery that is not securely attached to the device or it cannot be stowed in the aircraft in an upright position, the following steps must be taken:
Spare spillable batteries are not permitted. |
Flight connections 
- If you'd like to use your wheelchair at the airport you're connecting at, we can arrange to have it delivered from the hold to the aircraft door. Just let us know at least 48 hours before your flight departs.
- Please allow extra time for it to be unloaded and reloaded onto your onward aircraft. If you're using an electric wheelchair, this process will take longer because the battery needs to be reactivated on arrival and then deactivated before loading onto the next aircraft.
At your destination
- If your wheelchair has been stowed in the hold, we'll make every effort to return it to you as close to the aircraft door as possible.
- If this is not possible, we will make sure there is a wheelchair available to assist you to the baggage reclaim area.
Travel support systems 
You're welcome to bring your own travel support chair or harness for use during the flight. If you have children between 1-4 years you can use your AmSafe Child Aviation Restraint System.
It's not possible to use travel support systems on all our seats. Please contact us and we'll help you reserve a suitable seat.
Visual impairments
Seating
You can reserve your seat for free at Manage My Booking at any time after you have booked your flight. If you have any questions, please contact us.
Airport escort
If you're travelling on your own, let us know if you want us to arrange an escort to guide you through your departure or arrival airport.
On board
If you prefer, cabin crew can provide individual safety briefings before the flight departs.
Travelling with an assistance dog
We're able to carry a certified assistance dog free of charge in the cabin of all our flights but might need to limit the number of dogs we can carry in the cabin. This service cannot be booked online.
More about travelling with assistance dogs
Hearing impairments
Seating
You can reserve your seat for free at Manage My Booking at any time after you have booked your flight. If you have any questions, please contact us.
At the departure airport
- If you're travelling on your own, let us know if you want us to arrange an escort to guide you through the terminal from checking in to the aircraft door.
- You are welcome to board the aircraft ahead of other passengers if you prefer. Please contact the staff at the departure gate.
On board
- The safety information on our on-board screens is displayed with subtitles. If you prefer, we can provide individual safety briefings before the flight departs.
- We provide headphones that are compatible with hearing aids switched to the 'T' position. This will increase the volume and improve sound clarity.
- More about our in-flight entertainment.
At your destination
- Let us know if you want us to arrange an escort on your arrival at your destination to guide you through the airport.
Travelling with an assistance dog
We're able to carry a certified assistance dog free of charge in the cabin of all our flights but might need to limit the number of dogs we can carry in the cabin. This service cannot be booked online.
More about travelling with assistance dogs
Developmental impairments
Seating
If you have a specific seating requirement, please contact us.
Airport escort
If you're travelling on your own, let us know if you want us to arrange an escort to guide you through your departure or arrival airport.
On board
If you prefer, cabin crew can provide individual safety briefings before the flight departs.
Assistance dogs
We're able to carry a certified assistance dog free of charge in the cabin of all our flights but might need to limit the number of dogs we can carry in the cabin. This service cannot be booked online.