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Legal information
Choose from the options below to learn more about our legal terms and policies.
General Conditions of Carriage
When you buy a ticket to travel on a flight we (or one of our franchisees) operate, you enter into a contract of carriage with us (or with our franchisee).
Website terms and conditions
These apply when you use our website.
App terms and conditions
These apply when you use our app.
Privacy Policy
We ensure the privacy of the data you give us whilst making a booking and you can find out what, why and how we use this information.
Use of cookies
We use cookie information to give you relevant information when you use ba.com. This policy will tell you how British Airways and our online partners use cookies.
Website security policy
Website security is important and we ensure the security of your credit card details and other personal information when you deal with us. This includes an explanation of "phishing" and what details we will ask you for relating to your booking.
Your rights for denied boarding, downgrading cancellation or long delay
If you’ve been affected by denied boarding, downgrading, flight cancellation or long delay, you may be entitled to compensation under UK and/or EU legislation.
Air carrier liability
Important information regarding liability for passengers and their baggage.
EU list of banned/restricted airlines
Find out about airlines that are subject to an operating ban within the European Community.
Passenger notices
Passenger baggage must not contain any articles or substances that may present a danger during transport, including those outlined.
Package bookings Terms and Conditions
If you have booked a flight + hotel or flight + car package, these terms and conditions will apply.
Global service fees
If you need to make a change to your booking, cancel your flight or buy new tickets then you may have to pay a service fee.
Travelling to and from Canada
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
The Canadian Transportation Agency has new regulations called the Accessible Transportation Planning and Reporting Regulations (ATPRR)
Read more to learn what British Airways currently does, and intend to do in the future, to identify, reduce and remove barriers to customers travelling who require additional assistance.
The CBSA is authorized to collect advance arrival information (under subsection 107.1(1) of the Customs Act and paragraph 148(1)(d) of the IRPA), as well as advance departure information and exit records (section 93 of the Customs Act and section 11 of the EIR).
For travellers coming to Canada, these persons may be subject to investigation, and may undergo closer questioning or examination upon arrival. The CBSA also uses the prescribed information to validate, prior to departure, that all incoming air travellers hold a prescribed document to enter Canada or are exempt from that requirement, or are a prescribed person.
For departing travellers, the CBSA will use advance exit information only to better identify high-risk persons and goods that depart, or intend to depart, Canada.
CBSA entry and exit records may be shared with other government departments for immigration, social benefits or law enforcement purposes. All travellers may request a copy of the prescribed entry and exit information provided about them by making a request in writing to the CBSA.
Any traveller who believes that the prescribed information provided about them was incorrect may make a request in writing to the CBSA to have the information corrected. Any traveller may complain in writing to the CBSA if they believe that the CBSA has unfairly refused to provide access to the prescribed information provided about them, has not corrected the prescribed information provided about them, or has otherwise incorrectly handled the prescribed information provided about them. Travellers can obtain more information by consulting the API/PNR and IAPI website and the Entry/Exit website.
These rules apply when you travel to and from Canada.