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Please visit our Help Centre for more support if you have a question about your booking or flight.

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Accessible holidays request

We can help arrange accessibility requirements for your hotel, car hire, transfers or experience. We seek to accommodate both visible and non-visible disabilities, as well as mobility needs and neurodiversity.

Please complete the below form. We'll then look into your enquiry using the information provided and come back to you. The information you provide will be used by the British Airways Holidays Customer Service Team to help you plan and select a holiday that is suitable to your individual needs. This information will not be used for marketing purposes.

Please do not complete your booking until you have spoken to a member of our team, we know how important it is to get your holiday right especially when travelling with accessibility needs; we're here to help.

Alternatively, if you're travelling within the next seven days, or would just rather call, please contact our dedicated team.

For more information on the range of seat supports that can be accepted on our aircraft, please click here.

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British Airways takes the security of personal data very seriously, as explained in our Privacy Policy. The personal data (including any sensitive personal as defined in the Data Protection Act) will be retained on our database for the purposes of ensuring we improve the service to you and your company.

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