Log in or Sign up for the Executive Club
Use this form to log in to your account or to create an account for the British Airways executive club
Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online.
On this page you can:
Get help to rearrange your travel plans.
How we can help with delayed or cancelled flights
Get advice, links and contact details for lost and damaged bags
Contact the airport you were in or flying to when you lost your property.
If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team.
Learn more about the types of assistance we offer - including wheelchairs
If you have made a booking, you can request assistance in Manage My Booking
If you need to cancel your booking, please log into Manage My Booking to see the options available to you.
Please contact your travel agent directly to discuss your booking.
If you booked directly with British Airways, use this form to request:
Please allow 48 hours from the time you made your booking before submitting your request.
We're sorry your travel experience with us didn't meet your expectations. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page.
Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.
At British Airways we’ve always taken data protection very seriously. We want you to know you can trust us to respect your privacy and keep your personal information safe.
You'll see the most relevant contact details for you if you are logged in to ba.com.
Telephone numbers and addresses
For the most relevant contact details, log in to your Executive Club account.
On Business is our loyalty programme for small to medium sized businesses.
Should you need to contact one of our partner airlines please use the links below:
You can also get in touch with us on Twitter @British_Airways.