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Book with confidence policy

Our book with confidence policy gives you flexibility so, if you no longer wish to fly, you can claim a voucher to use at a later date valid for travel until 30 September 2023. If your flight has been cancelled, you may be able to claim a refund online.

A350 flying above clouds.

Claim a flight voucher

You can cancel your flight and claim a voucher.

Claim a voucher

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Holiday vouchers and refunds

Claim or use vouchers and manage your refund options.

Find out more

Want to use your Future Travel Voucher?

If you’d like to use your Future Travel Voucher, you need to contact us so we can assist you with your booking. If you choose not to use your Future Travel Voucher, you may be able to get a refund. Find out more.

If you are not sure which voucher you have, please read your voucher email which will either refer to a ‘Future Travel Voucher’ or ‘eVoucher’. Vouchers are valid for travel until 30 September 2023.

This voucher is for flights only, find out how to use holiday vouchers.

Voucher FAQs

Want to use your eVoucher?

Our eVouchers offer a quick and simple way of paying for flights on ba.com.

You can use either the full value of an eVoucher or some of it to pay for a less expensive booking. If you don’t use all of it, we’ll simply send another eVoucher covering the difference. Vouchers are valid for travel until 30 September 2023.

If you are not sure which voucher you have, please read your voucher email which will either refer to a ‘Future Travel Voucher’ or ‘eVoucher’.

How to use an eVoucher

  1. Find the flights you'd like to book
  2. Review your booking and enter your eVoucher details
  3. See your updated total and continue to payment

If you received an eVoucher for a flight cancelled between 9 March and 19 November 2020, updated options are available.

Need to cancel your flight and claim a voucher?

If you booked via a travel agent, please contact them directly to discuss cancelling your booking.

You can claim a voucher to the value of your booking if your journey is due to be completed by 30 September 2022. Your voucher will be valid for travel until 30 September 2023.

If you have an Avios Reward Flight Saver, Reward Flight, Companion or Gold Upgrade Voucher booking: by applying for a voucher, you will receive a refund and your Companion or Gold Upgrade Voucher will revert back to the original expiry date.

Vouchers can be used as payment, or part payment, for a future booking. Your new trip booked with your voucher must be fully completed by 30 September 2023 (departure and return). You will receive your voucher by email.

If you have a holiday booking, find out about your cancellation options.

Voucher FAQs

Eligible for a refund?

Login and review your options

If your flight has been cancelled you can claim a refund. 

Review your EU consumer rights.

Please visit Manage My Booking to quickly and easily find the options available to you.

If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly.

If you need further assistance please contact us, we are here to help.

If you have a holiday booking find out about your refund options.

Find further information on rebook and refund options for delayed flights, flight connections and holidays.

British Airways A350-1000 in flight over heavy cloud.

Get ready to fly

Checking in at home will help make your journey smoother and quicker. Follow our guide to complete the steps needed.

Find out more

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COVID-19 insurance

Our insurance partner offers COVID-19 travel insurance for customers in the UK and some other countries.

Find out more

Modern gentleman tourist with suitcase by the sea.

Discounted COVID-19 tests

Find deals on tests in the UK and tests to use abroad. Plan your testing now to help your journey run smoothly.

Buy discounted tests

Great deals on flights and holidays

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