Like other airlines around the world, we continue to carry out detailed precautionary inspections on Rolls-Royce Trent 1000 engines on some of our Boeing 787-9 aircraft to ensure we meet all the relevant regulatory safety requirements.
To facilitate the additional engine inspections and any associated maintenance we have had to make some minor adjustments to our long haul flight schedules this summer.
To ensure we operate as many flights for customers as possible we have leased in additional long haul aircraft from our oneworld alliance partner Qatar Airways.
If your long haul flight this summer is due to be operated by Qatar Airways on behalf of British Airways we recognise that you may not wish to travel as a result. If you wish to discuss the range of options available please contact us or your travel agent if you made your booking through them.
If you wish to fly on the Qatar Airways aircraft on the date and time you had originally planned please be aware that there may be some differences in the style and types of services on offer.
In particular Qatar Airways offers two long haul cabins (business class and economy class) rather than the four long haul cabins offered by British Airways.
If you have been moved from your original cabin then you have a number of options available to you. Please contact us or your travel agent to discuss these further.
A number of other changes may be relevant to your journey and these are summarised in the table below.
|Product and services||Customer information|
|If you are eligible to reserve your seat, please contact us to arrange this. Paid seat reservations are not available on these flights. If you have paid for your seating in advance we will refund this.|
|Car seats||Car seats will be accepted on these flights for an infant or child who is between 6 and 36 months old, accompanied by an adult. The car seat should have a solid back and seat with internal restraint straps installed to securely hold the child.|
|Child Aviation Restraint System (CARES)||You may use your own ‘CARES’ child restraint belt on board these flights in conjunction with an aircraft seat. The child must be aged over 1 year and weigh between 10-20 kg (22-44 lbs) and is only suitable for Economy class seat without airbag seatbelts.|
|On-board child seat/carrycot||On-board child seats and carrycots will be provided and are subject to availability on board the aircraft on the day. They will be given to customers sitting in the carrycot/child seat positions on a first-come, first-served basis.|
|Baggage allowance||Your baggage allowance will be honoured as per your original booking and customer eligibility.|
|Prepaid excess baggage||If there has been a change to your booking your prepaid excess baggage will be cancelled and refunded. You will need to repurchase any excess baggage in advance of travelling.|
|Firearms carried in the hold||The carriage of firearms carried in the hold is not available on these flights.|
|Lounge access||Lounge access will be honoured as per your original booking and customer eligibility.|
|Additional assistance||If you have requested assistance for these flights this remains unchanged with the exception of on-board therapeutic oxygen. The provision of on-board therapeutic oxygen is not available on these flights. Customers may bring their own therapeutic oxygen provisions providing they meet certain requirements and have obtained medical clearance in advance. Further details can be found on our medical conditions page.|
|Special meals||Special meals are available on these flights. Any special meal requests will be retained but there may be a variance in the style of meal for some customers.|
|Pre-ordered meals||Pre-ordered meals are not available on these flights.|
|Purchased meals||Pre-purchased meals are not available on these flights. Please contact us for a refund.|
|Wi-Fi on board||Wi-Fi on board will not be available on these flights.|
|High Life Shop||Duty free/tax free shopping (including our pre-order service) will not be available on these flights.|
|Avios and tier points||Avios and tier points will be credited to your Executive Club account as per your original booking.|
Thank you for your support and understanding as we try to minimise the levels of disruption for customers which has arisen as a result of the issues with a number of Rolls-Royce Trent 1000 engines.