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At the airport

Family at an airport.

It’s worth giving yourself extra time to get through the airport, particularly if you’re travelling during busy periods, like school holidays. You can also be prepared by doing some things before you get to the airport, like checking in.

Woman checking in on laptop computer.

Check-in on ba.com or your mobile

Take the stress out of travelling, and check in up to nine people using ba.com. Choose your seats and print or download all your boarding passes onto one mobile device, as early as 24 hours before your flight is due to depart.

If you can’t check in online, you will be able to use a kiosk or check-in desk when you arrive at the airport.

If you'd like to take more bags than your free checked baggage allowance, you can purchase extra bags - up to 10 in total per person, including your free allowance. It’s cheaper to pay for extra bags on ba.com, which you’ll need to do before you check in.

Pay for extra bags

Check-in now
Mobile phone.

BA's mobile app and iPad app

With the BA mobile app, you can manage all of your travel plans on the move; check in, choose your seat, store everyone’s mobile boarding pass on one mobile and receive gate notifications (iPhone only). Many of the same features are also available with the iPad app.

More about BA on your mobile

Check-in kiosk at the airport.

Check in at the airport

If you can't check in online or on your mobile, save time with our quick and easy to use check-in kiosks, available at many airports.

Use the touch screen to choose your seats and check in within minutes.

You can also check in for your onward or return flight, if it’s within 24 hours.

 

Collect your boarding pass at a check-in kiosk

If you’ve already checked in before you arrive at the airport, you can go straight to a check-in kiosk and print your boarding pass.

All you need is:

  • your booking reference, or
  • a form of identification (e.g. credit/debit card, Executive Club card or passport) and your flight number.

You can also go to a check-in desk where our staff will be pleased to help you.

Drop off your bags

When you've checked in, take your baggage to the Bag Drop desk so that it can be tagged and sent to your aircraft. Then head straight through security so you get to your gate on time.

Parents pushing daughter on luggage trolley in airport.

Get through security on time

Some airports have dedicated 'Family Lanes' to help you and your children get through security stress-free. Ask at your departure airport if there is a 'Family Lane'.

Airport security will vary around the world, so please check what restrictions your airport has in place for carrying baby milk and food in your hand baggage. You’ll be able to take liquids through security that meet the general restrictions. When you’re travelling with a baby, you may also take milk and formula in baby bottles, which can exceed the liquid measure restrictions.

Find out about liquids in hand baggage

 

Make sure you get through security in good time and well before you’re due at your gate.

We recommend that you go straight through security as soon as you’ve dropped off your bags, as this can take longer than normal during busy periods.

At London Heathrow Terminal 5, security closes 35 minutes before your flight’s scheduled departure time, so you must be through before then. This conformance time is managed by the airport authority and British Airways has not control over it.

 

Taking a pushchair (stroller) with you

If you have a small, fully collapsible and lightweight pushchair/stroller (with maximum dimensions of 117cm x 38cm x 38cm/46in x 15in x 15in when the pushchair is collapsed), you'll be able to take this right to the aircraft door at most airports.

The staff will put your pushchair in the hold and will do all possible to return it to you on arrival at the aircraft door. All other pushchairs will be taken to the baggage carousel in the baggage hall.

 

Get to the gate on time

Your boarding gate number is published an hour before departure and you'll find this on the airport screens, your boarding pass and the BA mobile app (iPhone only).

If you're an Executive Club Gold or Silver Member, you can bring your child as your one guest to relax in the lounge, however you will be unable to bring your partner and your child if you’re travelling as a family.

 

Families board first

To make things easier for you, we invite families with young children to board first, so that you and your family can get settled on board. Please get to the gate as early as possible to make sure you can take advantage of this option.

Please note the gate closing time shown on your boarding pass. If you arrive late to the boarding gate we cannot accept you for travel.