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Boarding your flight


Get your trip off to a great start by arriving at the gate well in advance so that your flight can take-off on time. We have introduced a group boarding system on all our flights to simplify boarding, reduce congestion at the gate and make things easier for you.

You will notice a group number on your boarding pass, showing your boarding priority. Please be at the gate on time, ready to board the aircraft when your group is called.

As an Executive Club Gold, Silver or Bronze Member or oneworld® equivalent, your priority boarding will automatically be reflected in the group number shown on your boarding pass. If you arrive after your priority group has been called, you can use the priority boarding lane to go through at your leisure.


Simplified boarding passes

We’ve made some changes to our boarding passes, so they will be easier to read and give you the key information you need, such as your 'Board at' time and your group number for boarding.


Pre-boarding

Customers with additional needs will be offered pre-boarding ahead of all the groups listed in the table below.

Families with small children

We invite families with infants under two and young children in pushchairs to board first, so that you and your family can settle in. Please get to the gate at least 40 minutes before departure so that you are ready to board and we have enough time to load your pushchair in the hold.

Customers requiring disability or mobility assistance

We will assist you on to the aircraft ahead of other passengers so that you have time to settle in and get comfortable.  Please contact us at least 48 hours before your flight so that we can make arrangements for you.

 

Which is your group?

Group number Long haul customers Short haul customers
Priority Group 1

First

Executive Club Gold Members

oneworld Emerald members

Business (Club Europe)

Executive Club Gold Members

oneworld Emerald members

Priority Group 2

Business (Club World)

Executive Club Silver Members

oneworld Sapphire members

Executive Club Silver Members

oneworld Sapphire members

Priority Group 3

Premium economy (World Traveller Plus)

Executive Club Bronze Members

oneworld Ruby members

Executive Club Bronze Members

oneworld Ruby members

Groups 4 and 5

Economy (World Traveller)

Economy (Euro Traveller)

It is possible that customers travelling together may receive different group numbers. In this case, please make your way to the gate where you will be able to board together.