It started with Nectar

How does it work?

You can link any one Nectar account to one British Airways Club account or vice versa. You can link to a friend or family members account but can only ever be linked to one account.

How do I link my account?

You can link your accounts by following the link from either this page or the Nectar website.

How many accounts can I link to?

You can link one Nectar account to one British Airways Club account or vice versa. You can change the accounts you have linked up to a maximum of four times per year.

How will I know my accounts have been successfully linked?

You'll receive a confirmation email after you've linked your accounts. You can also check your linked status on the Nectar website or the Avios website.

How do I unlink my accounts ?

1. To unlink via Nectar, customers must head to Nectar website and click on ‘Unlink your account’.
2. To unlink via Avios, customers must head to Avios website and click ‘unlink’.

Please note, unlinking accounts does not stop any auto-conversion subscriptions.

How do I unsubscribe from automatic conversions?

1. Head to your Avios account and sign in Avios website.
2. Scroll down and click on the button ‘Leave auto-conversion’.

How do I convert points?

Once you’ve linked your accounts, you can convert points between accounts by following the link from either this page or the Nectar website.

How can I convert points automatically?

You can choose to set-up auto-conversion. Every week we'll convert your entire balance, in your chosen direction. Balances will be converted in increments of 400 Nectar points or 400 Avios.

If you signed up to automatically convert Avios to Nectar points before 16 February 2021, then the conversion will continue to be processed on a weekly basis, with up to 10 days delay before points are credited to the Nectar account.

What are the minimum number of points I can convert?

Avios are converted in increments of 400 Avios and Nectar points in increments of 400. The minimum number of points you can exchange are 400 Avios and 400 Nectar points.

What are the maximum number of points I can convert manually?

There's no maximum cap on the numbers of points that can be converted manually per calendar month.

What are the maximum number of points I can exchange automatically?

There's no maximum cap on the number of points that can be exchanged automatically per quarter in calendar month.

I've opted in to automatically convert my points, can I change the direction I send them?

Yes you can. Just cancel your original auto-conversion, and then re-join changing the direction you wish to convert.

I automatically convert my points, can I also make manual conversions?

Yes. You can make manual conversions in addition to automatic conversions. No maximum cap applies, and both options may be used concurrently.

I want to convert my Avios to Nectar points, what information do I need to provide to convert?

You'll need to provide the date of birth and email address associated with your British Airways Club account.

If the date of birth and email address are missing from your account, you can update these manually by logging in to your account.

I've manually converted my Nectar points to Avios, how long will it take for the points to convert?

Immediately.

I've manually converted my Avios to Nectar points, how long will it take for the points to convert?

You'll see Avios debited from your British Airways Club account when you request your Avios to Nectar conversion, and you'll see the Nectar points credited to your account up to 10 days later.

I automatically convert my points from Nectar to Avios, when will I receive my Avios?

On a weekly basis.

I automatically convert my points from Avios to Nectar, when will I receive my Nectar points?

If you signed up to automatically convert Avios to Nectar points before 16 February 2021, then the conversion will continue to be processed on a weekly basis, with up to 10 days delay before points are credited to the Nectar account.

I'm a member of a British Airways Club household account, can I still link to a Nectar account?

Yes, each individual member of The British Airways Club can link to a Nectar account.

Is it just the ‘Head’ of a household account that can link to a Nectar account?

No, any member can link.

I'm a Nectar secondary card holder, can I link to my British Airways Club account?

Yes, any account holder can link – but each Nectar card can only be linked to one British Airways Club account. Therefore, each cardholder must link to a different British Airways Club account.

How can I qualify for the bonus?

To be eligible for the 10% bonus, customers must have their Nectar account linked to their British Airways Club (BAC) account and complete their first AOI transfer from Nectar points to Avios.

I’ve made an AOI transfer before - am I still eligible?

No - the 10% bonus is only available on your very first AOI transfer. If you’ve already completed one in the past, you won’t be eligible.

When will the 10% bonus Avios appear in my account?

The 10% bonus Avios are credited on a weekly basis after your first AOI transfer from Nectar to Avios.

When will my bonus points be credited to my account?

This is dependent on independent campaign Terms and Conditions.

Where else can I collect Nectar points or Avios?

You can collect Nectar points with any other Nectar collection partner. Visit the Nectar website for collection partners. You can collect Avios with any other Avios collection partner. See our collecting Avios section.

Can I use my Avios in Sainsbury’s stores?

No, you can’t use Avios in Sainsbury’s stores, unless of course you’ve converted to Nectar points.

Who can I contact for further information?

You can contact Nectar or contact British Airways.

I can’t remember which British Airways Club account or Nectar account I linked to

The last four digits of the account you’re linked to will feature in the Nectar email you received when you linked. Your British Airways Club membership number will also be displayed when logged in on the Nectar or Avios website or app.

My converted Nectar points have left my account but haven't been credited to my British Airways Club account

For both manual and automatic conversions, points are usually converted within minutes. However, you may have received a ‘pending message’ when converting. Please keep checking your British Airways Club account or Nectar account to see if your points have been correctly added.

If it’s been longer than 24 hours and the points are not showing, please contact us on 0344 811 0811 for Nectar and raise a missing Avios form for British Airways.

My converted Avios have left my account but haven't been credited to my Nectar account

Allow 10 days for the points conversion. If it’s been longer than 10 days and the points aren't showing, please contact us on 0344 811 0811 for Nectar and raise a missing Avios form for British Airways.

I've changed my mind and would like to get my Nectar points back (and vice versa)

You can simply complete a manual conversion in the opposite direction to get your points back.

I think my Avios or Nectar points have been moved without my permission

If your Nectar points have been converted without your permission, please contact Nectar on 0344 811 0811.

If it’s your Avios that have been converted without your permission, please contact The British Airways Club.

1. To be eligible for this offer, Customers must be at least 18 years old and be either a member of British Airways Club (“BAC”) and/or a Nectar account holder (“Eligible Customers” or in the singular, an "Eligible Customer”). Eligible Customers must link their BAC account to a Nectar account or their Nectar account to a BAC account, in order to convert their Avios into Nectar points or their Nectar points into Avios.
2. To link a BAC account to a Nectar account or vice versa, Eligible Customers must visit either the Club Exchange or Nectar website and select "Link your account". For accounts to successfully link the names on both accounts must fully match.
3. Only one Nectar account can be linked to one BAC account at any given time and vice versa, providing the names on both accounts fully match.
4. A BAC account can be linked and unlinked to any Nectar account a maximum of 4 times in a calendar year. A Nectar account can be linked and unlinked to any BAC accounts a maximum of 4 times in a calendar year.
5. To convert their Nectar points into Avios or their Avios into Nectar points, Eligible Customers must visit either the Club Exchange or the Nectar website and have a Nectar account and BAC account linked. Eligible Customers can manually convert their Nectar points to Avios or vice versa by selecting “Convert your points”. Eligible Customers can also choose to auto-convert their Nectar points to Avios or vice versa by selecting “Opt-in to automatic conversion”. The conversion of points from Avios to Nectar will require date of birth and email validation.
6. A minimum of 400 Avios are required to make a conversion into Nectar points. Avios can only be converted into Nectar points in increments of 400 Avios. Eligible Customers will accrue 400 Nectar points for every 400 Avios converted. When converting Avios into Nectar points you will receive your Nectar points up to 12 days.
7. A minimum of 400 Nectar points are required to make a conversion into Avios. Nectar points can only be converted into Avios in increments of 400 Nectar points. Eligible Customers will accrue 250 Avios for every 400 Nectar points converted. When converting Nectar points into Avios you will receive your Avios instantly.
8. Upon conversion, Avios can only be awarded to the BAC account that the Nectar account has been linked to, and Nectar points can only be awarded to the Nectar account that the BAC account has been linked to.
9. Avios will be credited on a weekly basis to the Eligible Customers’ BAC account when Nectar points are automatically converted into Avios.
10. Nectar points will be credited on a weekly basis to the Eligible Customers’ BAC account when Avios are automatically converted into Nectar points.
11. There is no maximum cap on the numbers of points that can be converted manually per calendar month. 
12. There is no maximum cap on the number of points that can be exchanged automatically per quarter in calendar month. 
13. You may make manual conversions in addition to automatic conversions. No maximum cap applies, and both options may be used concurrently.
14. Once Nectar points are converted to Avios, they will be awarded in the Eligible Customer’s BAC account, and British Airways Club terms and conditions apply. Avios are issued by and redeemed with Avios Group (AGL) Limited in accordance with Avios terms and conditions. For full details please visit www.britishairways.com/avios.
15. British Airways PLC reserves the right to remove any Avios and close any BAC account that British Airways PLC, Avios Group (AGL) Limited or Nectar believes has obtained or redeemed Avios in breach of these Terms and Conditions or in breach of the BAC Terms and Conditions.
16. Avios are not redeemable for cash.
17. To unlink a BAC and Nectar account, eligible customers must visit either Avios.com or Nectar website and select "Unlink account”. For automatic conversion subscribers, to successfully stop automatic conversions, eligible customers must go to Avios.com, click ‘leave auto-conversion’.
18. Avios Group (AGL) Limited or British Airways PLC are not liable for redemptions made through Nectar.
19. For missing Avios queries, please contact BAC customer service through the missing Avios form stating Nectar as the Non-airline partner.
20. Once Avios are converted to Nectar points, they will be awarded in the Eligible Customer’s Nectar account, Nectar terms and conditions apply. Nectar points are issued and redeemed in accordance with Nectar terms and conditions.
21. Nectar is not liable for the flight, accommodations, or any other rewards redemptions made through British Airways Club.
22. For missing Nectar points please contact Nectar.
23. Avios Group (AGL) Limited and Nectar reserve the right to change or modify these terms and conditions. 
24. Any personal information you supply will be used by British Airways PLC in accordance with its Privacy Policy, by Nectar in accordance with its Privacy Policy, and by Avios Group (AGL) Limited in accordance with its Privacy Policy.
25. When linking your accounts your personal data will be shared between British Airways PLC, Avios Group (AGL) Limited, and Nectar to facilitate the transfer of Avios and/or Nectar points and to support internal analysis to improve our services. Your data will not be used for marketing communications unless you have separately provided your consent to receive them. To find out more about the personal information shared as part of this promotional partnership please see the joint Privacy Statement.
    
    Promotions and bonuses
    
26. To be eligible, customers must have their Nectar account linked to their BAC account. For details on how to link your account, please see the FAQs.
27. The 10% bonus applies only to the first-ever AOI transfer made from Nectar points to Avios after linking.
28. Customers who have previously completed an AOI transfer from Nectar to Avios are not eligible for the bonus.
29. The 10% bonus Avios will be credited within 7 days after the first AOI transfer.
30. The bonus is limited to one per customer.

Data partnership

When you link your accounts, we share data from your British Airways Club account with, and receive data from, Nectar to enable Avios to Nectar points conversion. We also share information about you and your activities within The British Airways Club, and receive information about you and your activities within the Nectar programme. This includes what you collect and spend Avios and Nectar points on, such as travel and shopping.

That information will be used in accordance with the Privacy Polices of British Airways and Nectar.

Personalised offers based on your British Airways Club and Nectar data

The data shared between British Airways and Nectar will be used to help us tailor marketing that is relevant to you. For example, if you’ve got a trip coming up, Nectar might send you an offer for all your holiday essentials.

We’ll also share data for other uses, including when necessary to facilitate your Avios or Nectar points conversions, service your account and protect against fraud.

What sort of data will be shared?

We’ll share information that we learn from your membership of The British Airways Club and receive information that is provided by Nectar:

The British Airways Club:

• Demographic data
• Segmentation based on your Avios collection and spend
• Account information, including balance
• Contact Preferences
• Travel Data including dates of travel and destination
• On Business information

Nectar:

• Demographic data
• Segmentation based on how you use your Nectar card
• Contact Preferences
• Account information, including balance
• Business information

How do I unlink my accounts?

You can unlink your accounts at any time through the Avios website or Nectar website and apps.

After you unlink, British Airways and Nectar will delete the personal data that has been received for marketing purposes but will retain information on your use of Avios and Nectar such as your transfers.