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Crew member with a man and a woman wearing disability lanyards.

We believe our unique British Airways’ service should be accessible to everyone, and we’re committed to making flights as easy as possible for customers travelling with disabilities. We’re continually improving our service, and aim to become the airline of choice for customers with visible and non-visible disabilities.

What we can do to help you

A range of services are available, some of which are the responsibility of the airport operator or other service providers to provide. Once we know your requirements, we'll liaise with them to make arrangements.

Depending on your individual needs and circumstances, we can arrange:

  • Assistance or an escort to and from the aircraft
  • Help with stairs where necessary
  • Transport for wheelchairs and mobility aids

When you reach the aircraft, our cabin crew can help you:

  • Find your seat and familiarise you with your seat and the surrounding area
  • Store and retrieve your hand baggage
  • Move between your seat and the toilets
  • Open any packaging of your on-board meal, identify your food and the layout of the meal tray

Our team will also be able to provide you with essential flight information.

What you’ll need to take care of

During your journey you will need to look after:

  • Personal care during the flight, such as eating and taking medicine
  • Personal care in the toilet
  • The needs of your service dog

You will need to travel with a safety assistant if you need help to do any of the following:

  • Lift yourself, for example in or out of your seat
  • Reach an emergency exit unaided
  • Communicate with the crew on safety matters
  • Unfasten your seat belt
  • Retrieve and fit a life jacket
  • Fit an oxygen mask

How to request assistance

You can request assistance in Manage My Booking after you have booked your flights. Please let us know what type of assistance you need at least 48 hours before your flight departs.

Find out more about how to request assistance.

Contact us

If you have any questions or need further help, please contact us.

Our services

We offer assistance in four areas. When you request assistance with us in Manage My Booking, you’ll be asked to choose the ones you need.

If you can’t find the type or level of service you need, please contact us.

Seat supports

Our aircraft can accept a range of seat supports to help during your journey. These supports are listed below, with information on the cabins they’re suitable in. Please note that the information below only applies to flights operated by British Airways, not our partners and subsidiaries such as BA Cityflyer or BA Euroflyer.

If you are travelling on one of our flights operated by EuroFlyer, the following seat support devices are permitted, AmSafe (CARES), MERU Travel Chair, Crelling Harness and AbleMove Pro.

If you can't find your support here, then please contact us

Travelling with deafness or hearing loss

Watch our signed video and explore the British Airways journey, from the booking process to the airport experience, onboard services and in-flight entertainment.

Video made in partnership with Signcode UK.

Onboard safety briefing

Watch our onboard safety briefings, which are available in British Sign Language and American Sign Language.

Videos made in partnership with Signcode UK.

BSL for short haul

ASL for short haul

BSL for long haul

ASL for long haul