Telephone numbers and addresses

You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.

Important

Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3

How do I find my booking reference?

Contact information

Telephone
+34 900 031 073 (toll free)
+34 91 050 7549 (local call rate)
Monday - Friday: 09:00-18:00

Telephone
+34 911 776310 (local call rate)
Monday - Friday: 09:30-17:30

To change a booking paid with Avios contact the Executive Club.

Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. Alternatively, you can email us. (*Excluding infants under 2 years at time of travel.)

Email
mad.groups@ba.com

Telephone
91 749 6597
Monday - Friday: 10:00-12:00 CET (except public holidays)
Only for urgent queries on bookings with travel dates, payment or ticketing deadlines within the next 72 hours.

Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

Fax
+49 421 5575 747 (for sending copies of documents or receipts)

Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage

Telephone
+34 91 050 7549 (local call rate, option 1)
+34 900 031 073 (toll free)
Monday – Friday: 09:00-18:00 (CET)

British Airways Holidays
Before booking a British Airways Holiday, please submit our Accessible Holiday request form or call the above number.