Telephone numbers and addresses
You can find a range of contact information below, including advice for those travelling with disabilities.
You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday.
If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email.
Contact information
Telephone
+34 900 031 073 (toll free)
+34 91 050 7549 (local call rate)
Monday - Friday: 09:00-18:00
Telephone
+34 911 776310 (local call rate)
Monday - Friday: 09:30-17:30
To change a booking paid with Avios contact the British Airways Club.
Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. Alternatively, you can email us. (*Excluding infants under 2 years at time of travel.)
Email
mad.groups@ba.com
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Fax
+49 421 5575 747 (for sending copies of documents or receipts)
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)
Telephone
+34 91 050 7549 (local call rate, option 1)
+34 900 031 073 (toll free)
Monday – Friday: 09:00-18:00 (CET)
British Airways Holidays
Before booking a British Airways Holiday, please submit our Accessible Holiday request form or call the above number.