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Frequently asked questions

I'm trying to pay for a British Airways booking online but I'm having difficulties completing the secure online payment process.

Last updated: 30 April, 2024

We recommend that you contact your payment card provider.

If you’re having difficulties making payments for your existing deposit booking, this may be because a flight in your itinerary has had a time change or cancellation. If this is the case, you should use Manage My Booking to view and accept the alternative flight or time offered then try to pay again. If you’ve accepted the alternative flight or time and continue to have trouble making payments online, please contact us by telephone.

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