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Frequently asked questions

I haven't received my ticket receipt email. How can I get another one?

Last updated: 23 April, 2024

If you booked with us directly, you can view and print a copy of your itinerary and receipt at any time via Manage My Booking.

Please be aware that we're not able to issue receipts addressed to anyone other than the payment cardholder/Paypal account holder. This means if you're claiming your travel expenses back from somebody else after you've paid, we can't create a document in their name containing your ticket information and price breakdown.

We're sorry, but we can't help you with obtaining a duplicate or replacement receipt if you booked through a travel agency, online travel agent or another airline. Please speak to them directly.

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