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Frequently asked questions

Do I need to fly all the flights on my booking?

Last updated: 6 August, 2024

If you don’t tell us in advance about any changes you need to make to your journey and choose not to travel on one of your flights, you’ll be considered a ‘no-show’ and all remaining flights in your journey will be cancelled.

If you need to change or cancel all or part of your journey and your fare type allows it, we can recalculate the new fare for your proposed change, or any refund you might be eligible for. Visit Manage My Booking to make changes or call us for more help.

If you booked with a travel agent or a third party, please speak to them about making changes to your booking.

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