Disability and mobility assistance
Find out more about our services for anyone with additional requirements, which have been designed to make you feel safe and confident as you travel. Discover what assistance is available and how to request the help you need.
What assistance is available?
Find out what types of assistance we can provide.
How to request assistance
How to arrange the help you need and plan for your upcoming trip.
Travelling with a service dog
Find out what the service dog requirements are and how to book.
Help using ba.com
How to change your settings to make the site more accessible.
SignLive Video Relay Service
How to contact us if you use British Sign Language.
Use our visual guide to help you prepare for your journey.