Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: +33 (0) 825 825 400 (Service 0.18€/min + call charge according to operator) to make a reservation or obtain fares information only

Telephone: 01 86 99 00 01 (not surcharged call) for all other queries
Monday - Friday
09:30-17:30
Saturday
09:00-14:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: +33 (0) 157 324 975
Monday - Friday
09:30-13:00, 14:30-17:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowEnquire about group travel bookings
Website and email

Request a group travel quote

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: +49 (0) 421 5575 406
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: +33 (0) 1 57 32 41 18
Daily
07:00-23:00

Fax: +34 91 514 1317
(for sending copies of documents or receipts)

Baggage tracer

Email baggage tracing:
britishairways@infopir.net

collapsedshowGet help with baggage claims
Contact details and opening hoursWebsite and email
Bodrum, Lyon, Montpellier, Marseille, Nice, Nantes and Toulouse

Telephone: + 33 825 100 221

Liege

Telephone: +335 55 43 31 12

Grenoble

Telephone: +334 76 65 55 24

Bastia

Telephone: +334 95 54 54 14

Figari

Telephone: +336 33 54 59 96

Make a baggage claim online

Help and advice about lost and damaged baggage