Telephone numbers and addresses
You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.
Important
Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Contact information
Telephone
+33 (0) 825 825 400 (Service 0.18€/min + call charge according to operator) to make a reservation or obtain fares information only
01 57 32 30 93 (not surcharged call) for all other queries
Monday - Friday: 09:00-18:00
Telephone
+33 (0) 157 324 975
Monday - Friday: 09:30-17:30 (CET)
To change a booking paid with Avios contact the Executive Club.
Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. Alternatively, complete the group travel quote request form or email us. (*Excluding infants under 2 years at time of travel.)
Request a group travel quote
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Find out how to report and track delayed baggage online.
Telephone
+33 (0) 1 57 32 41 18
Daily: 07:00-23:00
Fax
+34 91 514 1317 (for sending copies of documents or receipts)
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)
Telephone
+33 (0) 1 57 32 30 93 (local calls, option 1)
+33 (0) 825 825 400 (chargeable)
Monday – Friday: 09:00-18:00 (CET)
British Airways Holidays
Before booking a trip with British Airways Holidays, please submit our Accessible Holiday request form or call the above number.