Telephone numbers and addresses
You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.
Important
Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
Contact information
Telephone
+33 (0) 825 825 400 (Service 0.18€/min + call charge according to operator) to make a reservation or obtain fares information only
01 57 32 30 93 (not surcharged call) for all other queries
Monday - Friday: 09:00-18:00
Telephone
+33 (0) 157 324 975
Monday - Friday: 09:30-17:30 (CET)
To change a booking paid with Avios contact the Executive Club.
Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. Alternatively, complete the group travel quote request form or email us. (*Excluding infants under 2 years at time of travel.)
Request a group travel quote
Email
support-groups.bafrance@ba.com
Telephone
01 57 32 90 85
Monday - Friday: 10:00-12:00 CET (except public holidays)
Only for urgent queries on bookings with travel dates, payment or ticketing deadlines within the next 72 hours.
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Telephone
+33 (0) 1 57 32 41 18
Daily: 07:00-23:00
Fax
+34 91 514 1317 (for sending copies of documents or receipts)
Email baggage tracing
britishairways@infopir.net
Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)
Telephone
+33 (0) 1 57 32 30 93 (local calls, option 1)
+33 (0) 825 825 400 (chargeable)
Monday – Friday: 09:00-18:00 (CET)