Help with disrupted flights
We're sorry that your flight has been disrupted, we’re on hand to help get your travel plans back on track.
Please use the chatbot below to liaise directly with a member of our Customer Care team. They can help with changing your flight, finding alternative connecting flights, or arranging overnight stays and claiming expenses.
Use our chat service to speak directly with a member of our Customer Care team.
If your baggage has been delayed and you had an AirTag in your bag, you can share a location link with us.
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Travel assistance
We’re here to make your journey as easy as possible.
Delayed baggage
Ensuring your bags arrive safely is our priority. Track the status of your delayed baggage, check your contact details or share an AirTag location link.