Policies & special needs

Special needs

If you have special needs, you can book online or call 800-428-4322. For hearing or speech impaired assistance, call 800-245-2966.

• Unaccompanied minors
• Pregnancy, infants & children
• Special meals/food allergies
• Pets

Disabilities

We're dedicated to providing a positive travel experience for all customers. Please call our Disability Assistance Line at 800-892-3624 for help.

• Help with reservations
• Contact/more information
• Medical disability
• Mobility disability
• Vision disability
• Hearing disability
• Severe hearing and vision disability
• Service animals
• Safety assistants

Travel policies

Learn all about our travel policies.

• International travel
• Refunds, ticket changes & receipts
• Terms of transportation (contract of carriage)
• Special rates for military personnel
• Alternate payment methods
• Optional service fees
• Partner baggage & other optional fees