When you buy a ticket to travel on a flight we (or one of our franchisees) operate, you enter into a contract of carriage with us (or with our franchisee).
These apply when you use our website.
We ensure the privacy of the data you give us whilst making a booking and you can find out what, why and how we use this information.
Website security is important and we ensure the security of your credit card details and other personal information when you deal with us. This includes an explanation of "phishing" and what details we will ask you for relating to your booking.
These rules apply when you travel to and from Canada.
If you've been affected by flight cancellation, you may be entitled to compensation under EU legislation.
Important information regarding liability for passengers and their baggage.
Find out about airlines that are subject to an operating ban within the European Community.