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Special assistance
Travelling with a medical condition
Usually an existing medical condition is not a problem when flying, but do always let us know in advance so we can take precautions if necessary.
Passengers with need for assistance
Let us know of any disability or need for assistance when booking your flight, so we can ensure you have a pleasant journey on the ground and in the air.
Escort service for children travelling alone
We offer an escort service for children between 5 and 11 years of age – please contact our customer service when making your reservation to book.
Traveling during pregnancy
Please note that we have some restrictions concerning flying during the last month of your pregnancy.
Food and animal allergies
Inform us of food and animal allergies in advance so we can provide a special meal or seat you away from any pets on-board.
Tips for the elderly
See our useful travel tips to help elderly passengers prepare for the journey.
If you don’t find what you are looking for or have any questions or concerns about flying with us, please contact our customer service – we are here for you.
