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Special assistance

Travelling with a medical condition

Usually an existing medical condition is not a problem when flying, but do always let us know in advance so we can take precautions if necessary.

Medical conditions

Passengers with need for assistance

Let us know of any disability or need for assistance when booking your flight, so we can ensure you have a pleasant journey on the ground and in the air.

Disability assistance

Escort service for children travelling alone

We offer an escort service for children between 5 and 11 years of age – please contact our customer service when making your reservation to book.

Children travelling alone

Traveling during pregnancy

Please note that we have some restrictions concerning flying during the last month of your pregnancy.


Food and animal allergies

Inform us of food and animal allergies in advance so we can provide a special meal or seat you away from any pets on-board.


Tips for the elderly

See our useful travel tips to help elderly passengers prepare for the journey.

Checklist for elderly passengers

If you don’t find what you are looking for or have any questions or concerns about flying with us, please contact our customer service – we are here for you.