When and how you can change seats, including those you paid to reserve.
If you are flying British Airways, you may change your seat at any time before you fly, up to and including at check-in. You can do this online in Manage My Booking.
If your flight is operated by one of our partner airlines, you will need to contact them directly to change your seat. You may have to pay to reserve a seat, depending on the Terms and Conditions of that particular airline.
You will be unable to change your seat on flights which are marketed by another airline and operated by British Airways.
Sometimes we may need to change reserved seats, even after you have boarded the aircraft. Although we will do all possible to prevent this, it might be unavoidable for a number of reasons including a change of aircraft due to operational, safety or security reasons, so we cannot guarantee your reserved seat.
If we have to change your seat, we will do our best to offer you a suitable alternative. We will try to seat your group together, then match your choice of window, middle or aisle seat, if possible. If you have paid for an exit row seat, we will try to offer you another exit row seat.
If we are unable to offer you a suitable alternative for seats you paid to reserve, you can apply for a refund.
You can claim a refund for seats you paid to reserve if it is within 14 days of the completion of the last flight, and:
If your flight has been cancelled and already rebooked by British Airways within 48 hours of departure, there is no need to apply for a refund for your reserved seat as this will be processed automatically. If you do not receive a refund within three weeks of your flight being cancelled, please fill in the ‘Refund for paid seating’ form.
Please apply for your refund on ba.com as we cannot process refunds at the airport or on-board.
Unless otherwise stated, we will refund the credit card used to pay for the seat reservation, or if you paid using Avios, will credit the amount into your Executive Club account.