Log in or Sign up for the Executive Club
Use this form to log in to your account or to create an account for the British Airways executive club
Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online.
On this page you can:
Get help to rearrange your travel plans.
How we can help with delayed or cancelled flights
Get advice, links and contact details for lost and damaged bags
Contact the airport you were in or flying to when you lost your property.
Please tell us at least 48 hours before your flight departs if you require assistance during your journey.
Learn more about the types of assistance we offer - including wheelchairs
If you have made a booking, you can request assistance in Manage My Booking
Recognised assistance dogs can travel in the cabin free of charge.
Learn more about travelling with assistance dogs, including how to book
If you need to cancel your booking, please visit our latest advice and information page for further details.
Please contact your travel agent directly to discuss your booking.
If you bought your ticket from a travel agent, you must send your refund request to them. Otherwise, please read the following guidance:
It you booked directly with British Airways, use this form to request:
Please allow 48 hours from the time you made your booking before submitting your request.
We're sorry your travel experience with us didn't meet your expectations. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page.
Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.
At British Airways we’ve always taken data protection very seriously. We want you to know you can trust us to respect your privacy and keep your personal information safe.
You'll see the most relevant contact details for you if you are logged in to ba.com.
Telephone numbers and addresses
For the most relevant contact details, log in to your Executive Club account.
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You can also get in touch with us on Twitter @British_Airways.