Welcome to London Heathrow

From your doorstep to your destination

Let AirPortr pick up your bags from your London location and check them in for your flight with the AirPortr + Bag Check-In service, exclusive to British Airways customers.

Available for the wider London area and flights departing from Heathrow and Gatwick, except flights within the UK.

More about AirPortr + Bag Check-In

The fastest way between Central London and Heathrow Airport

Heathrow Express is the fastest way between Central London and Heathrow Airport, taking just 15 minutes from Terminal 3 and 21 minutes from Terminal 5. This is compared to 42 minutes in a taxi and 51 minutes on the Piccadilly Underground line.

Customers enjoy an excellent on board experience with complimentary 4G Wi-Fi, a power socket at your seat, dedicated luggage space and easy access.

Children aged 15 and under travel for free on Heathrow Express, making it a family friendly way to get to and from Heathrow from Central London.

In the Business First class carriages you can enjoy complimentary newspapers and magazines, more leg room, wider seats, a personal table and on-board TV.

Executive Club Members can also collect 10 Avios for every £1 spent on tickets exclusively booked via ba.com.

From travel essentials to the latest gadgets

With over 160 shops in total, you'll find everything from last minute travel essentials, famous perfumes and skincare products to the latest electronic gadgets.

To make your life a little easier, a number of shopping services such as personal shopping, reserve and collect and home delivery are available through Heathrow.

London Heathrow airport shops

Enjoy free make-up lessons, skincare treatments or massage therapies at World Duty Free. With treatments taking as little as two minutes you can relax with a hand and arm massage or refresh your skin with a mini facial in preparation for your flight.

London Heathrow airport beauty treatments

Quality cuisine on the move

Whether you're looking for a snack or a full meal, the award-winning dining experience at Heathrow raises the bar for quality cuisine on the move. You can choose from more than 100 cafes, restaurants and bars, many of which cater for various dietary needs or serve meals in just 15 minutes for those in a hurry. Family friendly options, including children’s menus and ‘kids eat free’ policies are also available in many restaurants.

London Heathrow airport restaurants, cafes and bars

A place for both serious relaxation and serious business

Relax in one of our elegant and luxurious lounges, offering access to delicious food and beverages, complimentary treatments at the Elemis Travel Spa, free Wi-Fi, showers and dedicated work areas.

Access to the lounges is based on your travel class and/or frequent flyer membership status.

If you live outside the EU you can claim back the 20% UK sales tax (VAT) for many things bought in the United Kingdom. When you make the purchase, ensure you keep the receipt and request a tax refund form from the retailer. These can be processed at the airport at either:

1. The Travelex counter (before security) for items that will be packed into checked baggage or
2. Customs (after security) for jewellery, electrical items worth more than £250 or items that will be packed into hand baggage.

Queues for this service can be long so please factor in additional time at the airport and ensure you come prepared with the completed documentation.