Welcome to London Heathrow

London Heathrow is the UK's largest airport and a gateway for many of our destinations worldwide.

Whether you’re looking for the best places to eat and shop or want to find out about airport facilities, we'll help you get the most out of your time at the airport.

You can find key information on arriving into London Heathrow, getting to and from the airport, as well as your journey through to boarding the aircraft on the separate pages for Terminal 3 and Terminal 5.

If you're connecting at Heathrow, you can find an overview of the process at the airport and FAQs on the flight connections page.

Which London airport and terminal?

British Airways operates from London Heathrow Terminal 3 and Terminal 5, as well as London City, London Gatwick and London Stansted airports. If you’re not sure where your flight is departing from or arriving into you can use our Which London airport and terminal tool.

Flight information

Check when your flight arrives or departs.

The Heathrow experience

Heathrow airport was recognised again by its travellers in the Skytrax World Travel Awards, winning ‘Best Airport in Western Europe’ for the second year running, ‘Best Airport for Shopping’ for the seventh year and ‘World’s Best Airport Terminal’ for Terminal 5 for the fifth year in a row.

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showAirPortr + Bag Check-In service

From your doorstep to your destination

Let AirPortr pick up your bags from your London location and check them in for your flight with the AirPortr + Bag Check-In service, exclusive to British Airways customers.

Available for the wider London area and flights departing from Heathrow, Gatwick or London City, except flights within the UK and from London City to New York (JFK).

More about AirPortr + Bag Check-In

showShopping

From travel essentials to the latest gadgets

With over 160 shops in total, you'll find everything from last minute travel essentials, famous perfumes and skincare products to the latest electronic gadgets.

To make your life a little easier, a number of shopping services such as personal shopping, reserve and collect and home delivery are available through Heathrow.

London Heathrow airport shops

showComplimentary beauty treatments

Enjoy free make-up lessons, skincare treatments or massage therapies at World Duty Free. With treatments taking as little as two minutes you can relax with a hand and arm massage or refresh your skin with a mini facial in preparation for your flight.

London Heathrow airport beauty treatments

showRestaurants and bars

Quality cuisine on the move

Whether you're looking for a snack or a full meal, the award-winning dining experience at Heathrow raises the bar for quality cuisine on the move. You can choose from more than 100 cafes, restaurants and bars, many of which cater for various dietary needs or serve meals in just 15 minutes for those in a hurry. Family friendly options, including children’s menus and ‘kids eat free’ policies are also available in many restaurants.

London Heathrow airport restaurants, cafes and bars

showLounges

A place for both serious relaxation and serious business

Relax in one of our elegant and luxurious lounges, offering access to delicious food and beverages, complimentary treatments at the Elemis Travel Spa, free Wi-Fi, showers and dedicated work areas.

Access to the lounges is based on your travel class and/or frequent flyer membership status.

showVAT refunds

If you live outside the EU you can claim back the 20% UK sales tax (VAT) for many things bought in the United Kingdom. When you make the purchase, ensure you keep the receipt and request a tax refund form from the retailer. These can be processed at the airport at either:

The Travelex counter (before security) for items that will be packed into checked baggage or
Customs (after security) for jewellery, electrical items worth more than £250 or items that will be packed into hand baggage.

Queues for this service can be long so please factor in additional time at the airport and ensure you come prepared with the completed documentation.

Airport services

As well as the shopping and dining experience, Heathrow airport also offers a great range of facilities for connectivity, family travel and last minute travel essentials.

Stay connected while you wait for your flight with free Wi-Fi on your personal devices, pay-as-you-go computer desks with internet access and free mobile and laptop charging stations.
Pick up your last minute essentials with foreign exchange bureaus open from 05:30 until the last flight departs, pharmacies in all terminals and cash machines both before and after security.
For those travelling with children, baby changing facilities are available in all terminals, with additional nursing rooms in Terminal 3. To help keep your children entertained, play areas are available in all Terminals 3 and 5 (children must be accompanied by an adult at all times).
If you require additional support at the airport you can find wheelchair accessible toilets, induction loops and help points throughout the airport.
A range of additional baggage services is available, including baggage storage and a porter service to help carry your bags.